高级特许经营业务顾问
Senior Franchise Business Consultant
职位概述：
高级特许经营业务顾问（FBC）为JANPRO Systems International品牌下的区域开发商组合提供战略建议和辅导。该职位提供运营指导、财务辅导、销售与市场对齐、培训支持和流程改进，以推动业绩和长期成功。
职责：
区域开发商辅导与业务支持：
- 对人员配置、财务管理、流程优化和收入增长提供持续辅导。
- 组织会议以审查关键绩效指标（KPI）、重点任务、问题和解决方案。
- 识别运营挑战的根本原因，制定数据驱动的行动计划，并领导执行以实现可衡量的改进。
运营卓越与合规性：
- 进行现场审计，确保符合品牌标准和运营要求。
- 评估盈利能力、间接成本和运营效率，以增强利润率。
- 跟踪关键绩效指标，评估所负责地点的运营健康状况。
财务分析、预算与KPI：
- 审核业务财务报表，识别差距和改进机会。
- 提供年度预算指导，并协助区域开发商设定现实的收入、利润和运营目标。
- 制定、标准化并实施全系统KPI，并跟踪特许经营商的表现。
- 推荐降低间接成本的策略和成本优化机会。
- 审查定价结构并调整利润率，以应对季节性波动和需求激增。
流程改进与SOP实施：
- 创建、完善并实施标准化的标准操作程序（SOP），以确保一致且高效的运营。
- 从评估到执行全程主导解决问题的过程，确保解决方案有效且可持续。
- 与内部部门合作，优化工作流程并引入提升可扩展性和效率的工具。
营销、销售策略与对齐：
- 支持区域开发商制定和优化符合品牌目标的本地营销计划。
- 强化销售流程，包括线索管理、转化策略和客户参与。
- 确保营销举措、销售目标和运营目标保持一致。
培训与发展：
- 协助创建培训材料、SOP文档和入职资源。
- 培训新员工，重点提升销售表现和客户参与度。
- 实施培训计划，提升团队整体能力。
查看英文原文
Position Overview:
The Sr Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of Regional Developers within the JANPRO Systems International brand. This role provides operational guidance, financial coaching, sales and marketing alignment, training support, and process improvements to drive performance and long-term success.
Responsibilities:
Regional Developer Coaching & Business Support:
- Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.
- Facilitate meetings to review KPIs, priorities, issues, and solutions.
- Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.
Operational Excellence & Compliance
- Conduct site audits to ensure adherence to brand standards and operational requirements.
- Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.
- Track key performance indicators to assess operational health across assigned locations.
Financial Analysis, Budgeting & KPIs:
- Review business financial statements to identify gaps and improvement opportunities.
- Provide annual budget guidance and assist RDs in setting realistic revenue, profit, and operational goals.
- Develop, standardize, and implement systemwide KPIs and track franchisee performance.
- Recommend overhead-reducing strategies and cost-optimization opportunities.
- Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.
Process Improvement & SOP Implementation:
- Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.
- Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.
- Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.
Marketing, Sales Strategy & Alignment:
- Support RDs in developing and refining local marketing plans aligned with brand goals.
- Strengthen sales processes including lead management, conversion strategies, and customer engagement.
- Ensure alignment between marketing initiatives, sales goals, and operational objectives.
Training & Development:
- Assist in creating training materials, SOP documentation, and onboarding resources.
- Train new employees with emphasis on improving sales performance and customer engagement.
- Deliver group and one-on-one training sessions for new programs and ongoing performance development.
Special Projects & Collaboration:
- Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.
- Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.
Field Visits & Reporting:
- Conduct on-site visits to provide hands-on coaching and operational assessments
- Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.
- Maintain proactive communication with franchisees and internal stakeholders.
Qualifications:
- 5+ years of experience in franchising operations, franchisee coaching, business consulting, or a related field.
- Bachelors degree in business or a related field is preferred
- Strong problem-solving skills with the ability to develop and implement effective solutions.
- Excellent written and verbal communication skills.
- Highly organized with the ability to manage multiple priorities independently.
- Analytically minded with the ability to evaluate performance data to identify growth opportunities
- Ability to travel up to 30%
- Ability to maintain confidentiality and stay composed under pressure
WHO WE ARE:
Empower Brands is a leading franchise organization encompassing ten industry-leading brands across residential and commercial services: Archadeck Outdoor Living, Bumble Roofing, Canopy Lawn Care, Conserva Irrigation, FRSTeam, JAN-PRO, Koala Insulation, Outdoor Lighting Perspectives (OLP), Superior Fence and Rail, and Wallaby Windows. Empower is dedicated to providing its customers with the highest quality products and services in the home and commercial services industries while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Originally posted on Himalayas