德语运营支持助理（语音与非语音）
German Operations Support Associate (Voice & Non-Voice)
Envision Employment Solutions 正在为我们的合作伙伴寻找德语运营支持专员，该合作伙伴是全球技术与商业解决方案提供商。
职位概述：
我们正在寻找热情且以客户为中心的德语运营支持专员加入我们不断壮大的团队。该职位结合了语音和非语音支持职责，确保我们的德语客户获得无缝体验，同时保持运营卓越。
职责：
语音支持
- 处理来自德语客户的来电和外拨电话。
- 解决客户咨询并提供准确信息。
- 在保持质量标准的同时提供卓越的客户服务。
- 在需要时将复杂案例转交至相关团队。
非语音支持
- 通过电子邮件、聊天和工单系统回应客户咨询。
- 准确处理请求并更新客户记录。
- 记录客户互动及案件解决情况。
- 达到服务级别协议（SLA）和质量目标。
运营支持
- 遵循既定流程、政策和合规要求。
- 与内部利益相关者协作解决客户问题。
- 支持持续改进计划和运营卓越。
- 达到生产率、质量和客户满意度 KPI。
要求
- 本科毕业优先。
- 欢迎应届毕业生申请。
- 在客户服务、运营或 BPO 环境中拥有 0–1 年经验者优先。
- 具备良好的沟通和解决问题能力。
- 能够在快节奏、多元文化的环境中工作。
语言要求
必须项
- 德语语言能力：最低 B2 级（CEFR）。
- 德语口语和书面沟通能力强。
技术技能
- 熟悉 Microsoft Office（Word、Excel、Outlook、PowerPoint）。
- 良好的打字和书面沟通能力。
- 有 CRM 或工单工具经验者优先。
- 注重细节和准确性。
福利
- 专业培训和发展机会。
- 在全球组织中的职业发展。
- 接触国际客户和商业环境。
- 包容、多元和协作的工作文化。
最初发布于 Himalayas
查看英文原文
Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.
Job Summary:
We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.
Responsibilities:
Voice Support
- Handle inbound and outbound calls from German-speaking customers.
- Resolve customer inquiries and provide accurate information.
- Deliver exceptional customer service while maintaining quality standards.
- Escalate complex cases to the relevant teams when required.
Non-Voice Support
- Respond to customer inquiries via email, chat, and ticketing systems.
- Process requests and update customer records accurately.
- Document customer interactions and case resolutions.
- Meet service level agreements (SLAs) and quality targets.
Operations Support
- Follow established processes, policies, and compliance requirements.
- Collaborate with internal stakeholders to resolve customer issues.
- Support continuous improvement initiatives and operational excellence.
- Meet productivity, quality, and customer satisfaction KPIs.
Requirements
- Bachelor's degree preferred.
- Fresh graduates are welcome to apply.
- 0–1 year of experience in customer service, operations, or BPO environments is an advantage.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, multicultural environment.
Language Requirements
Mandatory
- German Language Proficiency: Minimum B2 Level (CEFR).
- Strong verbal and written communication skills in German.
Technical Skills
- Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Good typing and written communication skills.
- Experience with CRM or ticketing tools is a plus.
- Strong attention to detail and accuracy.
Benefits
- Professional training and development opportunities.
- Career growth within a global organization.
- Exposure to international clients and business environments.
- Inclusive, diverse, and collaborative workplace culture.
Originally posted on Himalayas