合作伙伴技术顾问
Partner Technical Advisor
它始于工程师弗雷德·卢迪为他的同事菲利斯编写代码，自动化了一项繁琐的任务。她喜极而泣。那一刻激发了弗雷德创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow 是业务重塑的 AI 控制塔。我们的 ServiceNow AI 平台整合任何 AI、任何数据和任何工作流，帮助 85% 的财富 500 强®企业更聪明、更快、更好地工作。我们正在打造一个 AI 原生的文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让 AI 为人们工作。
合作伙伴技术顾问
全球合作伙伴与渠道 | 合作伙伴技术加速组
公司简介
一切始于 2004 年阳光明媚的加州圣地亚哥，一位有远见的工程师弗雷德·卢迪看到了改变我们工作方式的潜力。快进到今天——ServiceNow 成为了全球市场领导者，为超过 8100 家客户（包括 85% 的财富 500 强®）提供创新的 AI 增强技术。我们的智能云平台无缝连接人员、系统和流程，使组织能够找到更聪明、更快、更好的工作方式。但这只是我们旅程的开始。加入我们，共同实现让世界对每个人变得更美好的使命。
职位描述
ServiceNow 正在寻找一名合作伙伴技术顾问，作为我们全球和战略区域合作伙伴的主要战略接口。在此职位上，您将通过售前技术卓越、业务发展、解决方案策略和以 AI 优先的技术采用来推动全面的合作伙伴增长。您将结合对合作伙伴高管的可信咨询关系、行业对齐的解决方案架构以及市场进入领导力，形成一个单一的责任角色——将平台功能、AI 创新和行业背景转化为可重复、以结果为导向的解决方案，合作伙伴可以构建、扩展并实现盈利。
虽然此职位将扩展到战略业务发展和联合创新，但售前技术卓越仍然是主要的操作基础——包括技术发现、解决方案演示、概念验证领导和架构验证，以加快合作伙伴主导的客户参与。
您将负责
作为合作伙伴技术顾问，您将成为指定合作伙伴组织的专属战略伙伴，负责整个服务生命周期，从技术咨询到解决方案设计，再到市场推广策略。您将与合作伙伴的高层建立信任关系，制定符合行业需求的解决方案架构，并领导市场进入策略，将平台能力、AI 创新和行业背景转化为可重复、以结果为导向的解决方案，供合作伙伴构建、扩展并实现盈利。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**Partner Technical Advisor**
Global Partners & Channels | Partner Technical Acceleration Group
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking a Partner Technical Advisor to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize.
_While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements._
What You’ll Do
As a Partner Technical Advisor, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.
**Partner Strategy & Business Development**
- Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
- Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
- Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
- Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
**Pre-Sales Excellence & Solution Strategy**
- Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
- Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
- Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
- Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
- Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
- Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.
**AI-First Innovation & Co-Creation**
- Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
- Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
- Ensure partner offerings progress from concept through validation to scalable commercialization.
- Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.
**Value Engineering & Orchestration**
- Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
- Support executive-level conversations with clear value narratives and outcome-based storytelling.
- Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.
#### Qualifications
**Required:**
- 5+ years of hands-on ServiceNow experience with strong workflow expertise across multiple products (e.g., ITSM, ITOM, SecOps, CSM, HRSD), including a track record of building partner pipeline and shaping co-sell motions grounded in a delivery perspective.
- 8+ years of experience in pre-sales solution consulting, partner strategy, or enterprise technology advisory, with proven success leading technical discovery, customer demonstrations, and partner engagements.
- Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
- Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
- Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
- Experience shaping or scaling partner practices, offerings, or go-to-market motions.
- Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
- Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
- Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
**Preferred & Standout Experience:**
- Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).
- Background in management consulting, strategy advisory, or partner business development.
- ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
- Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).
- Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.
What This Role Does Not Do
- Perform platform configuration, development, or solution delivery.
- Manage commercial contracts, pricing, or financial program management.
- Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth).
- Own day-to-day partner relationship management (coordinates with Partner Management).
**Travel for partner, customer, and organizational activities up to 50%.**
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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