销售管理员 - （MSP, Xero, Halo PSA, ConnectWise Manage）
Sales Administrator - (MSP, Xero, Halo PSA, ConnectWise Manage )
职位描述
我们正在寻找一位高度有条理且积极主动的销售行政人员，以支持快速发展的管理服务提供商（MSP）环境中的销售、运营、客户成功、采购和财务团队。
您将在协调支持端到端销售流程的行政和运营活动中发挥关键作用，包括报价、采购、续约、CRM和PSA管理、客户订单以及账单支持。您将与客户经理、客户、供应商、财务和服务交付团队紧密合作，确保机会和客户请求得到准确高效地处理。
此职位适合有MSP或IT服务经验的人选，能够自信地在多个系统间工作，管理优先级冲突，并保持高水平的细节关注。
客户介绍
您将与一家成熟的科技和管理服务合作伙伴合作，通过一系列IT、云、硬件、软件和管理服务解决方案为客户提供建议。该组织在以客户为中心的环境中运作，内部协调能力强、运营精准度高、响应迅速是实现积极客户成果的关键。
理想人选
经验与行业知识
- 2年以上销售行政、销售支持、销售运营或类似岗位的工作经验。
- 在MSP、IT服务、电信或技术环境中有相关工作经验。
- 熟悉销售行政和操作流程。
- 有支持客户经理、业务发展经理或面向客户的销售团队的经验。
- 了解持续收入模式和管理服务协议。
系统与技术技能
- 具有Halo PSA、ConnectWise Manage和Xero的实际操作经验。
- 有维护CRM系统、销售管道、合同、客户记录和订阅的经验。
- 熟悉Salesforce或HubSpot等CRM平台者优先。
- 了解微软许可、云解决方案以及IT硬件或软件采购者更佳。
核心能力
- 强大的组织和时间管理能力。
- 出色的书面和口头沟通能力。
- 高度关注细节和准确性。
- 强大的客户服务和利益相关者管理能力。
- 能够处理多项优先任务，并协调不同团队之间的活动。
- 有责任心，能独立工作，同时具备良好的团队合作精神。
查看英文原文
About the Role
We are seeking a highly organised and proactive Sales Administrator to support Sales, Operations, Customer Success, Procurement, and Finance teams within a fast-paced Managed Services Provider (MSP) environment.
You will play a key role in coordinating the administrative and operational activities that support the end-to-end sales process, including quotations, procurement, renewals, CRM and PSA administration, customer orders, and billing support. Working closely with Account Managers, customers, vendors, finance, and service delivery teams, you will help ensure opportunities and customer requests are processed accurately and efficiently.
This role is well suited to someone with previous MSP or IT services experience who is confident working across multiple systems, managing competing priorities, and maintaining a high level of attention to detail.
About the Client
You will be working with an established technology and managed services partner that supports customers through a range of IT, cloud, hardware, software, and managed service solutions. The organisation operates in a customer-focused environment where strong internal coordination, operational accuracy, and responsive service are essential to delivering positive customer outcomes.
Ideal Profile
Experience & Industry Knowledge
- 2+ years of experience in Sales Administration, Sales Support, Sales Operations, or a similar role.
- Previous experience within an MSP, IT services, telecommunications, or technology environment.
- Good understanding of sales administration and operational workflows.
- Experience supporting Account Managers, Business Development Managers, or customer-facing sales teams.
- Understanding of recurring revenue models and managed services agreements.
Systems & Technical Skills
- Hands-on experience with Halo PSA, ConnectWise Manage, and Xero.
- Experience maintaining CRM systems, sales pipelines, contracts, customer records, and subscriptions.
- Familiarity with CRM platforms such as Salesforce or HubSpot is advantageous.
- Understanding of Microsoft licensing, cloud solutions, and IT hardware or software procurement is desirable.
Core Competencies
- Strong organisational and time-management skills.
- Excellent written and verbal communication.
- High attention to detail and accuracy.
- Strong customer service and stakeholder management skills.
- Ability to manage multiple priorities and coordinate activities across different teams.
- A proactive and process-focused approach to sales administration.
Responsibilities
Sales Administration
- Support Account Managers throughout the sales lifecycle.
- Prepare, review, and issue customer quotations and proposals.
- Create and maintain opportunities within CRM and PSA platforms.
- Keep customer records, contracts, and sales documentation accurate and up to date.
- Monitor sales opportunities and ensure relevant information is maintained correctly.
- Follow up on outstanding quotations and customer requests.
- Support contract renewals and recurring service agreements.
Procurement & Vendor Coordination
- Raise and process purchase orders accurately.
- Obtain supplier pricing, product information, and licensing details.
- Coordinate hardware, software, and licensing orders.
- Liaise with distributors and vendors to obtain order updates and resolve issues.
- Track procurement activities through to completion.
PSA & CRM Administration
- Maintain accurate records within Halo PSA, ConnectWise Manage, or equivalent platforms.
- Update opportunities, projects, contracts, subscriptions, and customer information.
- Generate reports relating to sales activity, renewals, and pipeline performance.
- Identify opportunities to improve sales administration processes and workflows.
Invoicing & Billing Support
- Generate customer invoices using Xero.
- Validate billing information and ensure invoices are accurate.
- Reconcile supplier invoices against purchase orders and customer sales orders.
- Assist with recurring billing and subscription renewals.
- Provide administrative support to Sales and Finance teams on billing-related activities.
Customer & Stakeholder Communication
- Act as a key point of contact for customer enquiries relating to quotes, orders, renewals, and procurement.
- Provide timely and professional updates to customers and internal stakeholders.
- Coordinate communication between customers, vendors, Account Managers, Finance, and service delivery teams.
- Help maintain a positive customer experience through accurate and responsive communication.
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your , your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
Originally posted on Himalayas