Customer Support Agent (Catalan, Valencian, Basque, Galician languages)
关于快乐客户 Happy Customers 是一个总部位于柏林的初创公司，通过人工智能增强的多语言客户支持团队帮助德国和欧洲企业改善他们的客户体验。我们与整个欧洲的公司合作，以提供电子邮件，聊天和电话方式的专业客户支持。我们正在聘请加泰罗尼亚语，瓦伦西亚语，巴斯克语，加利时语的客户支持代理人，以支持我们的客户项目。任务责任你将通过多个通信道帮助客户同时为客户提供出色的客户体驗。你的职责可能包括：·通过电子邮件，聊天和电话回应客户的询问 （入境和出口）•内容说明/内容调节 · 专业有效地解决客户问题 · 在需要时处理复杂的问题 · 保持客户支持系统中的准确记录 · 遵循客户流程和质量标准 · 贡献客户满意度和持续改善服务要求要求 · 有有效的工作许可证在欧洲居住 · 以加泰罗尼亚语，瓦伦西亚语，巴斯克语或加利西亚语为本人或专业语言之一掌握 • 英语沟通能力良好 · 13年的客户支持或客户服务经验优先 · 通过电话，电子邮件和聊天进行舒适沟通 · 与 CRM 或客户支持平台 （Zendesk,Freshdesk,Intercom 等）的经验是优势 · 在远程环境中独立工作的能力 ·可靠的互联网连接和使用笔记本电脑/桌面设备设置适当的家庭办公室 福利在欧洲完全远程工作 机会与国际公司合作 AI 增强的客户支持环境持续学习和发展基于项目可用性的长期协作机会 我们正在聘请客户项目。应有的候选人将被招募为支持符合他们的语言技能和可用性项目的项目。注意：你只需流利地使用加泰罗尼亚，瓦伦西亚，巴斯克或加利西亚语的语言才能申请。通过申请，你同意我们保留你的个人资料以适合你的项目。你可以随时撤销同意并要求删除。快乐客户是平等机会雇主。无论性别，性别身份，年龄，种族或民族起源，我们欢迎所有合格候选人提交申请。
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About The Happy Customers
The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.
We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.
We are hiring Catalan, Valencian, Basque, Galician-speaking Customer Support Agents based in Europe to support our client projects.
Tasks
Responsibilities
You will help customers through multiple communication channels while delivering an excellent customer experience.
Your responsibilities may include:
- Responding to customer enquiries via email, chat and phone (inbound & outbound)
• Content Annotations/Content Moderation
- Resolving customer questions professionally and efficiently
- Escalating complex issues where required
- Maintaining accurate records in customer support systems
- Following client processes and quality standards
- Contributing to customer satisfaction and continuous service improvement
Requirements
Requirements
- Based in Europe with valid work authorisation
- Native or professional proficiency in one of these languages : Catalan, Valencian, Basque, or Galician
• Good English communication skills
- 1–3 years of customer support or customer service experience preferred
- Comfortable communicating through phone, email and chat
- Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
- Ability to work independently in a remote environment
- Reliable internet connection and suitable home office setup with laptop/desktop
Benefits
Fully remote work within Europe
Opportunity to work with international companies
AI-enhanced customer support environment
Continuous learning and development
Opportunity for long-term collaboration based on project availability
We are hiring for client projects. Suitable candidates will be brought on to support projects matching their language skills and availability.
Note: Please apply only if you are fluent in one of these languages: Catalan, Valencian, Basque, or Galician
By applying, you consent to us retaining your details to match you with suitable projects. You can withdraw consent and request deletion at any time.
The Happy Customers is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, gender identity, age, ethnic or national origin, religion or belief, disability, sexual orientation, marital or family status. All hiring decisions are based on qualifications, skills and experience.
Originally posted on Himalayas