虚拟助理（呼叫中心 - 美国班次）
Virtual Assistant (Call Center - US Shifts)
其他未标注地域
公司Kerner Norland
薪资未公开
工作地点Sri Lanka
地域资格未标注地域
时区要求日间重叠约 6 小时，基本正常作息
用工类型Full Time
发布时间22 天前
数据来源Himalayas
我们正在寻找积极主动、以客户为中心的英语流利人员加入我们的呼叫中心团队，担任虚拟助理。我们专注于为[提及行业或领域]的客户提供卓越的客户服务和支持。作为虚拟助理，您将在确保与客户的无缝沟通和协助方面发挥关键作用。
职责：
- 在美国班次期间处理来电和外拨电话，解答客户咨询和问题，用英语流畅提供产品/服务的准确信息。
- 在美国工作时间使用聊天、邮件和其他沟通渠道高效协助客户。
- 在所有客户互动中保持高水平的专业性和同理心，确保符合美国服务标准的流畅沟通。
- 在美国工作时间准确记录并更新客户资料到公司数据库中。
- 与不同时区的团队成员协作，确保客户获得无缝支持。
- 在美国班次期间遵循呼叫中心的脚本和流程，确保服务品质一致。
要求：
- 英语流利，书面和口语表达能力优秀，能有效与美国客户沟通。
- 具有客户服务或呼叫中心相关经验，特别是有美国班次工作经验。
- 能在指定的美国时区工作，并根据需要适应变化的排班。
- 在美国工作时间内具备良好的问题解决和冲突处理能力。
- 与客户打交道时表现出同理心和耐心，符合美国服务期望。
- 熟悉CRM软件或呼叫中心平台者优先。
- 高中毕业或同等学历；额外证书者更具优势。
福利：
- 竞争性薪资。
- 全面的培训和持续的职业发展机会。
- 公司内部的职业发展机会。
- 支持性的团队环境，注重协作与成长。
最初发布于喜马拉雅山
查看英文原文
We are seeking a proactive andcustomer-focused individuals fluent in English to join our call center team asVirtual Assistants. We specialize in providing exceptional customer service andsupport to our clients in [mention industry or sector]. As a Virtual Assistant,you'll play a pivotal role in ensuring seamless communication and assistance toour customers.
Responsibilities:
- Handle inbound and outbound calls during US shifts, addressing customer inquiries, concerns, and providing accurate information about products/services fluently in English.
- Utilize chat, email, and other communication channels to assist customers efficiently during US business hours.
- Maintain a high level of professionalism and empathy in all customer interactions, ensuring fluent communication aligned with US service standards.
- Document and update customer records accurately in the company database during US working hours.
- Collaborate with team members across different time zones to ensure seamless support coverage for customers.
- Follow call center scripts and protocols during US shifts to ensure consistent service quality.
Requirements:
- Fluent in English, both written and spoken, to effectively communicate with US-based customers.
- Proven experience in a customer service or call center role, specifically working US shifts.
- Ability to work during specified US time zones and adapt to changing shift schedules as needed.
- Strong problem-solving and conflict resolution abilities within US working hours.
- Empathetic and patient demeanor when dealing with customers, aligning with US service expectations.
- Familiarity with CRM software or call center platforms is a plus.
- High school diploma or equivalent; additional certifications are advantageous.
Benefits:
- Competitive salary.
- Comprehensive training and ongoing professional development.
- Opportunity for career growth within the company.
- Supportive team environment with a focus on collaboration and growth.
Originally posted on Himalayas
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