Cartus - 顾问 II 国内搬迁 - 加拿大远程办公
Cartus - Consultant II Domestic Relocation - Canada Based Remote
主要职责：
Relocation Consultant II 负责作为其国内调职员工的“导航者”，管理整个调职流程。职责包括但不限于执行调职政策/计划；提供资源最佳利用建议；审核和解读市场报告、评估和检查；监督股权资助流程；协调家庭物品运输、目的地服务和费用管理。主要工作量为房屋销售活动，通过提供优质服务及时高效地满足客户和用户的需求。每周工作40小时，上午8点至下午5点。
主要职责和任务：
· 管理分配的案件量，同时为内外部客户提供无瑕疵的服务。
· 代表客户按照合同协议负责所有调职活动的协调工作，为调职员工及其家庭提供卓越的服务。
· 在与客户和用户的每一次互动中展示对 Cartus 产品和服务的了解，根据 Cartus 的标准为指定客户提供核心产品和服务的协调/推动。
· 根据调职员工的需求识别交叉销售机会，以创造新的收入来源。
· 确保所有 Cartus 系统中的数据完整性。
· 遵守 Cartus 的公司政策、计划和标准。
· 确保供应商合作伙伴完成与每处房产销售和成交相关的所有必要任务。
· 与网络及非网络经纪人建立有效的工作关系，以实施主要职能。
- 协调订购、审核和分析代理准备的 BMA 和房产行动方案
- 根据特定客户合同和项目要求，协调代理的房产行动方案和市场更新
- 作为房地产领域的客观专家和资源，为内部和外部客户提供支持
- 保持对公司客户政策在关键营销信息和事件管理方面的了解
关键维度：
- 清晰简洁的书面和口头沟通能力。
- 客户倡导和卓越的客户服务技能。
- 战略思维能力强，具备良好的判断和决策能力。
- 人际交往/影响能力。
- 注重细节；能够处理多项任务。
- 能够在团队环境中工作。
- 文化意识
查看英文原文
PRIMARY FUNCTION:
The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service. 40 hr week 8am-5pm.
MAJOR DUTIES AND RESPONSIBILITIES:
· Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
· Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
· Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
· Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
· Ensure data integrity in all Cartus systems.
· Maintain compliance with Cartus' corporate policies, programs, and standards.
· Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
· Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
- Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
- Serve as an objective real estate subject matter expert and resource to internal and external customers
- Maintain working knowledge of corporate client policy in management of critical marketing information and events
KEY DIMENSIONS:
- Clear and concise written and verbal communication skills.
- Customer advocacy and superior customer service skills.
- Strategic thinker- strong judgment and decision making skills.
- Interpersonal / Influencing skills
- Detail oriented; ability to multitask
- Ability to work in a team environment
- Cultural awareness
- Innovative and resourceful
- Computer Literacy
- Flexibility
- Manage stress & pressure
- Ability to plan and organize.
- QUALIFICATIONS / SELECTION CRITERIA
- Bilingual French and English
- Two years prior relocation/ real estate experience with home sale closings
- College degree or equivalent preferred
- Two years Customer service experience in call center environment
- Influential verbal and written communication skills
- Strong organizational and analytical
Originally posted on Himalayas