产品设计总监
Director, Product Design
我们从工程师Fred Luddy为同事Phyllis编写代码自动化繁琐任务开始。她喜极而泣。那一刻启发Fred创建了一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个以AI为核心的文化，让技术和人才携手不可阻挡。我们才刚刚开始。
加入我们，让AI为人们工作。
你将在这个职位中负责：
· 与我们的产品团队合作，交付出色的用户体验，革新全球最大公司的办公协作和生产力
· 直接领导和管理8-10名设计师和/或经理
· 通过设计思维改变人们的工作方式，并利用AI、机器学习和移动技术开发体验
· 管理产品组合，同时作为导师和管理者指导下属
· 与产品和工程团队紧密合作，从战略定义、规划、架构到产品路线图的战术执行
· 与同僚合作，确保ServiceNow生态系统中的统一和连贯体验
· 领导用户需求评估、任务分析和用户画像；识别用户研究、竞品分析和用户测试的关键任务，制定可用性计划
· 制定高层次任务流程内容，然后使用故事板和其他设计文档向他人传达概念和愿景
· 快速迭代理论任务场景、导航地图、流程和状态转换图，以记录设计决策
· 监督团队的工作：详细原型和行为规范
· 确保移动端和桌面端的体验一致
· 参与公司设计系统的开发和维护，提供核心平台组件和最佳实践的示例
· 监督UI布局，包括移动端和桌面端软件的控件、标签和图形元素，关注体验统一
· 参与用户体验规格、测试和评估等文档开发过程
· 与产品管理团队紧密合作，进行用户体验构思和创新
查看英文原文
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
What you get to do in this role:
· Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
· Directly lead and manage 8-10 designers and/or managers
· Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
· Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
· Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
· Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
· Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
· Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
· Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
· Oversee your team's work: detailed mockups and prototypes and behavior specifications.
· Ensure a consistent experience across the mobile and desktop platforms
· Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices
· Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
· Participate in documentation development process such as user experience specifications, testing and evaluation
· Work closely with product management in UX ideation and innovation
To be successful in this role you have:
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 15+ years of enterprise product design experience
· An inspiring portfolio representing the process you follow to build insanely great experiences
· Demonstrated experience in defining and/or working with robust design systems
· Demonstration of any accessible projects you have built
· At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.
· At least 3+ years of experience managing design teams
· Expert with Sketch, Photoshop, or other design tools
· Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
· Ability to understand and distill complex problems into clean solutions.
· Must have strong written and verbal English communication skills
· Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
· Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
· Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
· Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
· Must be able to travel up to 20% of the year
· Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
· Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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