Networking Managed Services Engineer (L3)
网络管理服务工程师 (L3) 最低要求：学术资格和证书：· IT/计算机专业或相当的资格学位 （或具有证明等级的工作经验）. · CCNP 或同等认证。·与提供的服务相关的认证 （认证对候选人应聘职位有额外的影响）.所需经验：· 中大型 ICT 组织内的工程功能需要经验丰富的经验。·经验丰厚的经验丰满的经验，在管理服务领域经验丰盛的实操了解。·经历丰富的 ITIL 流程知识。·与供应商和/或第三方合作经验丰丰富的經验。工作描述 - 知识和属性：· 在不同文化和社会群体之间沟通和工作的能力。· 能够提前计划活动和项目，并考虑可能发生变化的情况。· 保持积极的工作视野的能力。· 在压力环境中良好工作能力。· 适应不断变化的情况下努力工作和更长时间工作的能力。• 能应用积极的倾听技术，如对信息进行转换来确认理解，寻找更多相关信息和避免干扰。· 能力适应变化环境。· 能够将客户放在所有交互的前沿，了解他们的需求，并在整个客户端旅程中创造积极的客户体验。· 其他技能能力如 （但不限于）Pulse Secure SSL VPN / Virtual Juniper,Palo Alto,Fortinet Firewalls/Cisco Nexus 开关，ASR 和 ISR 路由器/Cisco ACS,ISE/Meraki 开关和访问点/企业网络架构/通道协议：网络地址翻译/DIA,MPLS 和 P2P 电路的 ISP 上链接配置，监控和故障解决/熟悉 SecureCRT,Logic Monitor 等常见网络管理和监测工具。责任：·确保客户端网站上的分配基础设施配置，安装，测试和运行 ·执行必要检查，应用监测工具，并响应警报。·在发生之前或发生时识别问题和错误，并迅速记录所有此类事件，以所需的细节水平进行分析，分配和升级支持呼叫。·协助。· 调查分配的第三线支持调用，并确定根源
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Networking Managed Services Engineer (L3)
Minimum Requirements:
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCNP or equivalent certification.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
Required Experience:
- Seasoned experience required in Engineering functions within a medium to large ICT organization.
- Seasoned experience in Managed Services.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
Job Description - Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and considers possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Additional skills proficiency such as (but not limited to)
- Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP, OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.
Responsibilities:
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Performs necessary checks, applies monitoring tools, and responds to alerts.
- Identifies problems and errors before or when it occurs and logs all such incidents promptly with the required level of detail.
- Assists in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides onsite technical support to clients and provide field engineering services to clients.
- Conducts a monthly random review of incidents and service requests, and analyzes and recommends improvement in quality.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Proactively identifies opportunities for work optimization including opportunities for automation of work.
- May manage and implement projects within the technology domain, delivering effectively and promptly per client agreed-upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Originally posted on Himalayas