健康计划总监（客户经理）
Director, Health Plans (Account Executive)
作为健康计划总监，该职位将负责完整的客户关系管理，既是客户经理，也是日常成功负责人。他们需要深入了解客户需求，建立持久的关系，并在没有专门支持团队的情况下推动增长和留存。
这是一个需要亲力亲为的职位：该职位人员需独立管理自己的客户账户，自行构建分析，并在快速发展的初创环境中独立运作。他们需要具备出色的沟通、谈判和人际交往能力，以及以客户满意度和留存为目标的分析型、结果导向的工作方式。
该职位适用于在美国境内远程办公的任何人。
你的影响将包括：
- 成为所负责健康计划客户群的主要联系人，与客户建立并维护经验证的关系。
- 熟悉每个客户的战略业务目标、客户群和运营情况。
- 通过主动的定期检查，提高客户参与度；了解客户的不断变化的需求，并发现额外服务的机会。
- 独立构建支持建议的账户级分析——包括注册和投资组合数据、机会规模评估以及客户可用材料。
- 组织或主持与专家的网络研讨会，以增强客户的的产品知识。
- 监控合同续签，并积极与客户沟通以确保续签。
出差要求：
- 全年出差比例为5-10%
我们寻找：
- 商业、市场营销、计算机科学、数据/分析或相关领域的学士学位。
- 具备分析师级别的背景，能够直接处理数据（如Excel、SQL、BI工具）以独立构建账户洞察。（1-3年）
- 在初创公司或高效、高自主权环境中的工作经验。（1-3年）
- 具有客户经理、客户成功经理或类似客户面向岗位的实际经验，同时承担关系和商业成果。（2-4年）
- 出色的沟通、谈判和人际交往能力。
- 能够理解技术概念并将其转化为客户友好的语言。
- 以结果为导向，注重客户满意度和留存。
薪资范围：
- 12万至13.5万美元
我们提供：
- 大量的职业发展机会
- 完整的福利保障
查看英文原文
As a Director, Health Plans, this professional will own the full account relationship, serving as both the account executive and the day-to-day success owner for their clients. They will be responsible for a deep understanding of customer needs, fostering enduring relationships, and driving both growth and retention without a dedicated support layer as an Account Executive.
This is a hands-on role: the person in this seat is expected to run their own accounts, build their own analyses, and operate independently in a fast-moving, startup-paced environment. They will possess proven communication, negotiation, and interpersonal skills, along with an analytical, results-driven approach focused on customer satisfaction and retention.
The role is eligible to anyone working remote within the U.S.
What your impact will be:
- Serve as the primary point of contact for an assigned book of health plan accounts, developing and nurturing proven relationships with clients.
- Become experienced in each client's strategic business targets, book of business, and operations.
- Increase customer engagement through a proactive cadence of check-ins; understand clients' evolving needs and identify opportunities for additional services.
- Independently build the account-level analysis behind recommendations — including enrollment and portfolio data, opportunity sizing, and client-ready materials.
- Facilitate or host webinars with experts to enhance customers' product knowledge.
- Monitor contract renewals and proactively engage with clients to secure renewals.
Travel Requirements:
- 5 - 10 % travel throughout the year
What we look for:
- Bachelor's degree in Business, Marketing, Computer Science, Data/Analytics, or a related field.
- An analyst-caliber background, with the ability to work directly with data (e.g., Excel, SQL, BI tools) to build account insights independently. (1-3 years)
- Prior experience in a startup or lean, high-ownership environment. (1-3 years)
- Proven experience as an Account Executive, Customer Success Manager, or in a similar client-facing role carrying both relationship and commercial outcomes. (2-4 years)
- Proven communication, negotiation, and interpersonal skills.
- Ability to understand technical concepts and translate them into client-friendly terms.
- Results-driven with a focus on customer satisfaction and retention.
Salary Range:
- $120 - 135K
What we offer:
- Plenty of opportunities to grow your career
- Comprehensive medical, dental, and vision benefits
- 3 weeks of vacation plus 5 personal days to recharge
- Employee stock ownership, RRSP program, 401k + matching
- A chance to give back through community involvement
- Flexible work arrangements to suit your lifestyle
About us:
For nearly two decades, ConnectureDRX’s vast network of health plan data has brought carriers, FMOs and brokers together to simplify selling health plans in order to help millions of consumers find and enroll in their best fit Medicare plans every year.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @weareharris
- LinkedIn: Harris Computer
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Originally posted on Himalayas