Bilingual Customer Support Representative (French and English)
作为加拿大最大，增长最快的加密货币交易平台之一，Ndax 为该国金融科技行业设定了高标准，并不断在安全和创新方面引领。我们致力于使更多加拿大人能够充分释放数字融资潜力。为了满足加拿大加密货幣领域的各种需求，Ndax 组建了一个具有多学科背景的跨界团队，包括金融，技术，工程，合规性，营销等。**我们很自豪被 Great Place to Work®*认可为加拿大的最佳工作场所之一.** 沙斯目前正在寻求聘请一个双语客户支持代表 （法语和英语）.作为沙斯的客户支持代理，你将成为我们品牌相关的面孔之一，因此对每位萨斯客户都是友好，理解，耐心和善良的。在这个职位上，你将与客户互动以响应产品和服务的问题提供信息；你还将处理并解决客户问题和投诉。优秀的沟通能力和数据输入技能对于候选人至关重要。我们的客户有不同水平的交易经验；对于每一个客户来说，不会有一个适合所有人的解决方案。能够理解每个客户的需求并满足他们的水平是我们客户支持团队任何成员的一个重要技能。**关键责任** - 响应客户服务直播聊天，电子邮件，电话和语音信 - 通过处理问题和担忧以快速和专业化来保持客户关系 - 解决客户投诉，管理数据库记录，对客户服务问题的状态报告草案 - 与你交谈的每个人提供出色的客户体验和建立忠诚度 - 保持优惠活动，产品推广和加密货币趋势的最新状态 - 通过优越的客户服务和专业产品知识创造价值
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As one of Canada’s largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We’re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, Ndax has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.
**We're proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.**
Ndax is currently looking to hire a Bilingual Customer Support Representative (French and English). As a customer support Representative at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.
In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.
Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer, being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.
**Key Responsibilities**
- Respond to customer service live chats, emails, telephone calls, and voicemails
- Maintain customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, draft status reports on customer service issues
- Provide a great experience and build loyalty with every customer you talk to
- Stay on top of promotions, product launches, and cryptocurrency trends
- Create value through superior customer service and expert product knowledge