Support Analyst
开放天空集团是一个专家供应链技术公司。我们有一个合作和灵活的工作环境，拥有优秀的增长机会。我们相信为员工提供合适的工具来完成工作，并非常认真地承担这一承诺。我们提供竞争性薪水和福利，包括健康，牙科，视觉，生命与残疾保险。我们还提供激励补偿，一个相匹配贡献的退休储蓄计划，全面的雇员援助计划 (EAP),以及包括事故和危急疾病覆盖在内的一系列自愿福利。关于角色远程作用，美国任何地方 第二轮，东方时间：通常是下午4点1点或上午5点2点。开放天空集团是一个全球蓝云供应链专家。使用纪律的灵活性和无修改方法，我们快速实施并升级蓝云 WMS,WLM,WFM 和 TMS 以帮助客户实现更快的 ROI 和稳定的可行的解决方案。典型的承诺包括软件实现，升级，补充和插槽优化，材料处理和 ERP 整合以及包裹系统。我们的使命是提供灵活的技术支持的解决方案，帮助客户获得更多的东西。分析师是一个专家和个体贡献者，负责解决事件，监测软件和基础设施，并提供及时的客户更新和解决方案。责任 · 与客户合作确定问题，引导团队到根本原因，实施防止重复的解决方案。·与客户，用户以及内部和外部功能和技术资源独立地工作来定义概念和解决方案；·确定问题的根源，为未来审查记录决议，并提供培训材料。·提供清晰而简洁的文档。·参与电话轮流，包括夜晚和周末。·监控事件队列并解决事故。· 作为夜晚和周末的升级点 （随时打电话）. ·继续学习新技能，并与行业中使用的技术保持最新状态。•经验 ·计算机科学，软件工程，MIS 或3年以上等同体验的学士学位。· 3年以上 JDA/Blue Yonder WMS/WLM 配置和客户特定开发经验。· 3年以上 JDA/蓝 Yonder 开发工具，包括 MOCA 追踪和组件。
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About Open Sky Group
Open Sky Group is an expert supply chain technology company. We have a cooperative and flexible working environment with excellent growth opportunities. We believe in giving employees the right tools to do the job and take that commitment very seriously. We offer competitive salaries and benefits including Health, Dental, Vision, Life & Disability Insurance. We also provide incentive compensation, a retirement savings plan with matching contributions, a comprehensive Employee Assistance Program (EAP), and a range of voluntary benefits including Accident and Critical Illness coverage.
About the role
Remote role, anywhere in the U.S.
Second shift, Eastern Time, typically 4:00 p.m.–1:00 a.m. or 5:00 p.m.–2:00 a.m.
Open Sky Group is a global Blue Yonder supply chain specialist. Using disciplined agility and a no-modifications approach, we rapidly implement and upgrade Blue Yonder WMS, WLM, WFM, and TMS to help clients achieve faster ROI and stable, workable solutions. Typical engagements include software implementations, upgrades, replenishment and slotting optimization, material handling and ERP integration, and parcel systems.
Our mission is to deliver flexible, technology-enabled solutions that help customers achieve more with less.
The Analyst is a subject matter expert and individual contributor who resolves incidents, monitors software and infrastructure, and provides timely client updates and resolutions.
Responsibilities
- Work with clients to identify issues, guide the team to the root cause, and implement solutions that prevent recurrence.
- Work independently with customers, users, and internal and external functional and technical resources to define concepts and solutions.
- Determine the root cause of issues, document resolutions for future review, and provide training materials.
- Provide clear and concise documentation.
- Participate in on-call rotations, including nights and weekends.
- Monitor the incident queue and resolve incidents.
- Act as an escalation point (on-call) for nights and weekends.
- Continue to learn new skills and stay current with the technology used in the industry.
Experience
- Bachelor’s degree in computer science, software engineering, MIS, or 3+ years of equivalent experience.
- 3+ years of experience with JDA/Blue Yonder WMS/WLM configuration and customer-specific development.
- 3+ years of experience with JDA/Blue Yonder development tools, including MOCA tracing and components, Microsoft SQL Server, Integrator, and Reporting.
- Solid knowledge of warehouse operations.
- Strong customer service skills are required.
- Experience with SQL and writing complex queries.
- Experience with Microsoft Windows operating systems.
- Experience with Java, JavaScript, and Python is a plus.
- Experience with Oracle Database is a plus.
- Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus.
Additional Skills, Abilities, and Attributes
- Strong verbal and written communication skills with technical, business, and management staff.
- Ability to explain technical concepts to people with varying backgrounds.
- Strong interpersonal skills with the ability to develop cohesive working relationships with internal and external clients.
- Professional and organized, with the ability to prioritize and manage workload independently.
- Adaptable, positive, and proactive.
- Strong customer service skills.
Work Location & Travel
- Must be legally authorized to work in the United States without company sponsorship at any time.
- This position is remote and will work within the U.S.
- This position is for second shift, Eastern Time, typically 4:00 p.m.–1:00 a.m. or 5:00 p.m.–2:00 a.m.
- This position may require travel of up to 10%.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is regularly required to talk and hear.
- The employee frequently is required to stand, walk, perform fine motor tasks with hands, and reach with hands and arms.
- This position requires the ability to occasionally lift, carry, or pull office products and supplies weighing up to 40 pounds.
- This position requires the ability to travel by airplane and/or car.
Benefits
Open Sky Group offers benefits including health, dental, vision, life, and disability insurance; incentive compensation; a retirement savings plan with company match; and a flexible, fun work environment.
Annual salary range: $80,000.00–$110,000.00
The salary range information provided reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications, licenses, and other relevant factors.
Originally posted on Himalayas