高级产品经理，Ting消费产品
Senior Product Manager, Ting Consumer Products
关于Ting Labs
Ting Labs是Ting的开发公司，Ting是一款在北美超过130万家庭中使用的电气火灾预防传感器。一个Ting传感器每秒进行3000万次测量；在整个设备群中，结果是迄今为止在住宅电网上收集的最大连续、高分辨率数据集之一。
Ting的传感器群为超过一百万的家庭提供实时的隐藏电气火灾隐患的可见性。这些洞察使我们的Ting消防安全团队能够早期识别隐患，并在火灾发生前帮助防止毁灭性的电气火灾。
关于职位
我们正在招聘一名产品经理，负责扩展Ting的消费者产品和服务——负责战略、路线图、客户支持和洞察、市场进入策略，以及网页和移动应用本身。
这个职位位于产品和营销的交汇点。将与营销部门紧密合作，以提供不断演进的客户体验，目标是通过现有和新渠道增长Ting的安装基数。
你将负责以下内容
- 消费者。成为内部专家，了解消费者的需求——他们为何请求或购买该产品，如何使用它，以及它能为他们解决哪些新问题。进行探索，建立持久的反馈机制，并将洞察转化为产品路线图。
- 内部工具。改进我们的消防安全团队使用的工具，以提高FST（消防安全团队）的效率和处理客户火灾隐患的吞吐量。
- 体验。提升现有的网页和移动应用体验，并支持新的流程和客户体验。
- 产品愿景和战略。设定Ting传感器和服务的北极星方向，并与公司领导层协作制定实现愿景的战略。
- 路线图定义和交付。定义并发布路线图，以推进愿景的实现。与设计、工程、营销和运营合作，塑造每次发布的范围。在产品变更后衡量消费者和业务影响。
- 扩展分销渠道。与营销和销售合作，领导支持新分销渠道的产品开发。这些包括D2C（直面消费者）、新渠道合作伙伴和国际扩张。
- 市场进入策略。与营销合作确定定位、信息传递、定价和包装。确保无论通过何种获取渠道，都能提供顺畅的体验。
- 可扩展的产品运营。提升内部路线图规划、优先级排序和发布计划流程
查看英文原文
About Ting Labs
Ting Labs is the company behind Ting, an electrical fire prevention sensor active in more than 1.3 million homes across North America. A single Ting sensor takes 30 million measurements per second; across the fleet, the result is one of the largest continuous, high-resolution datasets ever assembled on the residential electrical grid.
Ting's sensor fleet provides real-time visibility into hidden electrical fire hazards across more than a million homes. These insights enable our Ting Fire Safety Team to identify hazards early and help prevent devastating electrical fires before they start.
About the Role
We are hiring a Product Manager to scale Ting’s consumer product and services — owning strategy, roadmap, customer support and insights, GTM, and the web and mobile apps themselves.
This role sits at the intersection of product and marketing. It will partner very closely with marketing to deliver an evolving customer experience, with the goal of growing the Ting installed base through both existing and new channels.
What You'll Own
- The consumer. Be the in-house expert on consumers' needs - what prompted them to request or buy the product, how they use it, and what new problems it can solve for them. Run discovery, build durable feedback loops, and translate insight into the product roadmap.
- Internal tools. Evolve the tools used by our Fire Safety Team to increase FST effectiveness and throughput resolving customer’s fire hazards.
- The experience. Elevate the existing web and mobile experiences and support new flows and customer experiences.
- Product vision and strategy. Set the North Star direction for the Ting Sensor and Services and the strategy to realize the vision in concert with company leadership.
- Roadmap definition and delivery. Define and ship the roadmap to make progress towards the vision. Partner with design, engineering, marketing and operations to shape the scope of each release. Measure consumer and business impact of product changes after they’re made.
- Expand distribution channels. Lead product development in support of new distribution channels in concert with Marketing and Sales. These include D2C, new channel partners, and international expansion.
- Go-to-market. Partner with marketing on positioning, messaging, pricing and packaging. Ensure a smooth experience regardless of acquisition channel
- Scalable product operations. Elevate the internal roadmapping, prioritization, and release-planning practices for this product line.
- AI-native operating. Use modern AI tools fluently across research, prototyping, writing, and analysis — at the pace PMs are now expected to work.
What We're Looking For
Consumer product experience
- 4+ years of consumer / mobile app product management experience.
- 2+ years distributing products via D2C channels, experience with subscription-based products, knowledge of churn models and LTV calculations.
- Strong understanding of how consumers interact with device / software combinations such as wearables, smart home technology and telemetry. Knowledge of how to extract qualitative and quantitative consumer insights to inform the product strategy and roadmap.
- Experience with internal tools used to support the consumer experience is preferred.
Business acumen
- Excellent communication, presentation skills, and executive presence.
- Comfortable leading both product and business conversations with internal and external stakeholders.
- Track record of translating ambiguous consumer needs into repeatable product requirements that serve multiple buyers.
- Strong instinct for pricing, packaging, and what makes a D2C product commercially viable.
Operating style
- 2+ years in a growth-stage startup environment — you’re at home with ambiguity, pace, and the swings of building something new.
- AI-native operator. You can name the specific AI tools and workflows you use day-to-day and explain how they’ve changed what you produce and how fast.
- A natural bridge between engineers and business stakeholders. Plays well with others in conditions of pressure and uncertainty.
- Process-minded in a builder’s way: lightweight processes that scale with the team, not for their own sake.
Why Join Us?
By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you’ll love Ting Labs.
Ting Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Originally posted on Himalayas