[MSO] 高级ServiceNow管理员
[MSO] Senior ServiceNow Administrator
Software Mind 为全球的公司提供具有影响力的解决方案。科技巨头和独角兽企业、变革性项目、新兴技术以及无限的机会——这些是我们的日常写照。我们组建跨职能的工程团队，他们拥有责任感并渴望不断进步，因此我们一直在寻找那些在每个项目中都带来激情与创造力的优秀人才。我们的文化倡导开放、尊重、坚韧与勇气，并将工作与乐趣结合在一起。
项目 – 你将参与的项目
你将加入 ServiceNow 团队，为一家荷兰公共部门的云服务提供商构建一个新平台。我们将用最新版本的全新、原生实现来替代一个经过 10 多年定制的实例。由少量资深开发人员和架构师组成的小型团队，直接与客户沟通，完全远程办公。这是一个长期合作项目，有向 ITOM、CMDB 和 CSDM 工作发展的空间。
职责 – 你将如何贡献
· 负责平台的日常运营：事件处理、服务请求、访问和角色管理，以及配置变更，确保符合合同中的 SLA
· 对访问控制负责：角色和组模型、ACL 设计与实现，以及定期的访问审查
· 负责集成操作：监控、排查和修复运行中的集成，当修复涉及设计变更而非配置变更时，明确说明变更内容
· 维护 CMDB 数据质量和 CI 类型模型的日常运营
· 作为操作变更的技术权威：评估影响，决定配置还是定制，保护原生系统的完整性
· 反向工程未记录的旧配置并进行文档化，使平台不再依赖于个人
· 执行平台生命周期工作：升级和补丁安装、更新集在不同环境间的提升，以及与 ServiceNow 的供应商案例
· 独立与客户利益相关者合作，将运营问题转化为他们可以做出的决策
· 负责平台的日常运营：事件处理、服务请求、访问和角色管理、配置变更及 Service Portal 维护，确保符合合同中的 SLA
· 对身份和访问负责：LDAP 和 AD 同步、用户和组导入、角色和组模型、ACL 实现及定期的访问审查
要求 – 你需要具备的经验
· 持有有效的 ServiceNow 认证系统管理员（CSA）证书和有效的认证
查看英文原文
Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.
Project – the aim you’ll have
You will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10+ years with a clean, out-of-the-box implementation on the latest release. Small senior team of developers and architects, direct client contact, fully remote. A long-term engagement with room to grow towards ITOM, CMDB and CSDM work.
Roll – how you’ll contribute
· Own day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes, working to contractual SLAs
· Take technical ownership of access control: role and group model, ACL design and implementation, and periodic access reviews
· Own integration operations: monitor, troubleshoot and repair running integrations, and specify the change when the fix is a design change rather than a configuration one
· Maintain CMDB data quality and the CI class model in daily operation
· Act as the technical authority for operational change: assess impact, decide to configure versus customize, and protect out-of-the-box integrity
· Reverse-engineer undocumented legacy configuration and document it, so the platform stops depending on individuals
· Run platform lifecycle work: upgrades and patching, update set promotion between environments, and vendor cases with ServiceNow
· Work independently with client stakeholders, turning operational issues into decisions they can take
· Own day-to-day platform operations: incidents, service requests, access and role administration, configuration changes and Service Portal maintenance, working to contractual SLAs
· Take technical ownership of identity and access: LDAP and AD synchronization, user and group imports, role and group model, ACL implementation and periodic access reviews
Expectations – the experience you need
· Valid ServiceNow Certified System Administrator (CSA) and valid Certified Data Foundations
· Minimum 5 years of hands-on ServiceNow experience, including at least 2 years with technical ownership of a production instance
· Proven ability to work inside a heavily customized instance: reading, debugging and modifying Business Rules, Script Includes, Client Scripts and flows written by someone else, with JavaScript and GlideRecord at a level that allows writing and debugging, not only reading
· Hands-on RBAC configuration: role and group model, ACLs, user criteria, delegated administration and access reviews
· LDAP and AD synchronization and data imports: import sets, transform maps, scheduled imports, coalescing rules and troubleshooting failed loads, together with CMDB class model, CI relationships and data quality
· Functional knowledge of integrations: how REST and SOAP interfaces, IntegrationHub and the MID Server fit together, and the ability to diagnose a failing interface and hand a precise specification to a developer
· Service Portal: configuration and maintenance of portal pages, widgets and catalogue presentation for end users
· Fluent English, and the ability to hold a technical position in front of client stakeholders
Additional skills – the edge you have
· ServiceNow ITOM: Discovery, Service Mapping,
· Event Management CSDM framework experience
· ServiceNow Certified Implementation Specialist in ITSM, ITOM or Discovery
· Experience in a multi-tenant or managed service provider environment, where several end customers share one instance
· Dutch language, or previous experience working with a Dutch client
What we offer:
· Flexible and remote cooperation options
· International projects with leading global clients
· Travels related to international projects
· Non-corporate atmosphere
· Access* to language classes
· Access* to knowledge-sharing initiatives
· Access* to private healthcare and life insurance
· Access* to multisport card
*The availability and terms of individual benefits may vary depending on the chosen form of cooperation.