娱乐顾问负责人，巡演表现
Lead Entertainment Consultant, Tour Performance
#### **SeatGeek 认为现场活动是能够团结人类的强大力量。凭借我们的技术专长和以粉丝为中心的态度，我们正在简化并现代化票务行业。**
该职位负责娱乐巡演产品的日常商业执行和成功。该职位与推广方、客户场馆、客户成功团队、市场部、产品部、业务运营部和销售部紧密合作，确保每场已预订的演出从最初规划到完整的演唱会生命周期都能获得成功。
该职位是巡演演出组合卓越表现的推动者——推动售票准备、监控绩效、管理管道可见性、支持客户和推广方的关系，并识别提升关键商业杠杆收入的机会。主管确保巡演组合的一致执行，同时为部门负责人提供必要的洞察、报告和运营支持，以推动战略业务决策。
#### **你将负责的工作**
##### **巡演生命周期管理**
- 管理从预订到活动后的活跃巡演演出的日常表现
- 协调客户成功、市场、产品、运营、财务和业务运营部门的跨职能执行
- 监控演唱会生命周期健康状况，并主动识别影响演出表现的机会或风险
- 确保客户和推广方在整个巡演生命周期中获得一致的沟通和支持
##### **售票卓越表现**
- 在内部和外部利益相关者之间协调售票准备
- 在售票前后支持推广方和场馆合作伙伴
- 跟踪售票表现并记录经验教训以改进未来的活动
- 根据需要协助关键活动和战略客户会议的现场支持
##### **管道与绩效报告**
- 保持对巡演管道和活跃演出组合的可见性
- 准备定期的绩效仪表盘、客户更新和高管报告
- 分析历史绩效以识别运营改进和新兴趋势
##### **客户与行业支持**
- 作为推广方、场馆合作伙伴和其他利益相关者的日常联系人
- 协调客户会议、业务评审和路演以支持巡演主管
- 升级战略问题，同时独立解决运营挑战
- 帮助建立牢固的信任关系
查看英文原文
#### **SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.**
This role is responsible for the day-to-day commercial execution and success of the Entertainment touring portfolio. This role partners closely with promoters, client venues, Client Success, Marketing, Product, Business Operations, and Sales to ensure every booked show is positioned for success from initial planning through the full concert lifecycle.
This role serves as a driver of excellence for the portfolio of Concert tours —driving onsale readiness, monitoring performance, managing pipeline visibility, supporting client & promoters relationships, and identifying opportunities to improve revenue across key commercial levers. The Lead ensures consistent execution across the touring portfolio while providing the leader of the department with the insights, reporting, and operational support needed to drive strategic business decisions.
#### **What you'll do**
##### **Tour Lifecycle Management**
- Manage the day-to-day performance of active touring shows from booking through post-event
- Coordinate cross-functional execution across Client Success, Marketing, Product, Operations, Finance, and Business Operations
- Monitor concert lifecycle health and proactively identify opportunities or risks impacting show performance
- Ensure clients & promoters receive consistent communication and support throughout the touring lifecycle
##### **Onsale Excellence**
- Coordinate onsale readiness across internal and external stakeholders
- Support promoters and venue partners before, during, and after onsales
- Track onsale performance and document learnings to improve future events
- Assist with onsite support for key events and strategic client meetings as needed
##### **Pipeline & Performance Reporting**
- Maintain visibility into the touring pipeline and active show portfolio
- Prepare recurring performance dashboards, client updates, and executive reporting
- Analyze historical performance to identify operational improvements and emerging trends
##### **Client & Industry Support**
- Serve as a day-to-day contact for promoters, venue partners, and other stakeholders
- Coordinate client meetings, business reviews, and roadshows in support of the touring dept lead
- Escalate strategic issues while independently resolving operational challenges
- Help build strong, trusted relationships through responsive service and operational excellence
#### **What you have**
- 4+ years of experience in live entertainment, ticketing, touring, venue operations, or event management
- Experience working directly with promoters, venues, booking agencies, or artist management
- Strong project management and organizational skills with the ability to manage multiple concurrent events
- Experience using data and reporting to drive operational improvements
- Excellent communication and relationship management skills
- Ability to thrive in a fast-paced, cross-functional environment with shifting priorities
#### **Perks**
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
* * *
_The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location._
_SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!_
To review our candidate privacy notice, [click here.](https://seatgeek.com/privacy/USApplicantNotice)
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