技术支持专员 - L1
Technical Support Specialist - L1
关于公司：
我们的客户是一家领先的托管服务提供商，提供创新的IT解决方案。其专业领域包括IT基础设施、网络安全、ERP和定制软件开发。以客户为中心的方法，我们的客户帮助全球企业在一个数字化世界中成长和适应。
关于职位：
技术支持专家 - L1 提供一线支持，通过排查技术问题、维护系统和协助用户来确保顺畅的IT运营，并为客户提供高质量的支持体验。
职责：
- 排查并解决技术问题（例如，Microsoft 365、硬件、连接性）
- 通过电话、邮件或聊天提供客户服务
- 准确记录和管理支持工单
- 在需要时将复杂问题升级到更高级别的团队
- 监控系统以主动检测和解决问题
- 协助用户进行基础软件/系统培训
- 执行常规维护任务（更新、备份、检查）
要求：
- 至少1年类似技术支持岗位的经验
- 本科或同等学历
- 熟悉操作系统（Windows、macOS、Linux）、Microsoft 365、Azure和网络知识
- 良好的沟通和客户服务技能
- 扎实的排查和解决问题能力
- 拥有CompTIA A+或Microsoft Fundamentals等认证者优先
如感兴趣，请发送简历至或下方申请。
最初发布于Himalayas
查看英文原文
About the company:
Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure, cybersecurity, ERP, and custom software development. With a client-focused approach, our client empowers businesses worldwide to grow and adapt in a digital world.
About the Job:
The Technical Support Specialist - L1 provides first-line support by troubleshooting technical issues, maintaining systems, and assisting users. This role is essential in ensuring smooth IT operations and delivering a high-quality support experience to clients across our client's services.
Responsibilities:
- Troubleshoot and resolve technical issues (e.g., Microsoft 365, hardware, connectivity)
- Deliver customer support via phone, email, or chat.
- Log and manage support tickets accurately
- Escalate complex issues to higher-level teams when needed.
- Monitor systems to proactively detect and address issues.
- Assist users with basic software/system training
- Perform routine maintenance tasks (updates, backups, checks)
Qualifications:
- Minimum 1 year of experience in a similar technical support role
- Bachelor's degree or equivalent qualification
- Basic knowledge of OS (Windows, macOS, Linux), Microsoft 365, Azure, and networking
- Strong communication and customer service skills
- Solid troubleshooting and problem-solving abilities
- Certifications like CompTIA A+ or Microsoft Fundamentals are a plus
If you are interested, please send your CV to or apply below.
Originally posted on Himalayas