联邦客户成功经理 - 高级
Senior Customer Success Manager - Federal
工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个公司可以让每个人都从忙碌的工作中解放出来，以便他们能够专注于有意义的工作。今天，ServiceNow 是企业重塑的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都聚集在一起，帮助85%的富士顿500®公司更聪明，快速和更好地工作。我们正在建设一种人工智能原生文化，技术和人才无法停止在一起。我们刚开始了。加入我们来为人们提供人工智能工作。必须居住在 DC 地铁区域。在这个角色中，你能做些什么：· 你与我们的初始客户合作，推动产品的价值 · 你与执行赞助商建立可信赖的顾问关系，以确保他们实现完整业务价值 · 你通过跨功能伙伴关系将业务需求和产品要求转化为客户的新解决方案 · 你会发展并重复我们客户集成战略 · 你与内部团队和客户一起工作，促进采用，参与和增长 · 你将帮助客户识别，量化和努力实现变革目标。· 你将迅速适应产品变化和限制，并向利益相关者战略性地沟通这些问题。·你将作为客户的声音，收集客户反，帮助分享产品路线图。在这个角色中成功：·你拥有5年以上软件/SaaS 方面的账户管理，实施或销售经验。· 管理美国联邦政府客户组合，在整个客户生命周期内担任可信顾问。需要支持联邦客户的先前经验。· 你有技术解决方案解释，设定目标，发展机会，建立+销售商业案例和改善客户体验的经验 · 与大型企业客户进行部署支持的经验·具有强大的解决问题的能力；始终寻找更智能，更好的方法来实现目标 · 有经验在公司中与高级管理人员建立牢固的内部和外部关系 · 是外交人士，有口头，并且处于压力下 · 有渴望学习和成长的贪 · 毕业生学位 · 你是专业生
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
MUST RESIDE IN THE DC METRO AREA
What you get to do in this role:
· You partner with our initial customers to drive product value
· You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
· You partner cross-functionally to translate business needs and product requirements into new solutions for customers
· You will evolve and iterate on our customer onboarding strategy
· You work with internal teams and customers to drive adoption, engagement and growth
· You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
· You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
· You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap
To be successful in this role you have:
· You have 5+ years of account management, implementation, or sales experience in software/SaaS
· Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required.
· You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
· You have experience supporting deployments with large enterprise customers
· Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
· You have experience building strong internal and external relationships, including with senior-level executives throughout companies
· You are diplomatic, have tact and you are poised under pressure
· You possess a voracious appetite to learn and grow
· You have completed a Bachelor’s degree
· You are willing to travel 10-25% of the time
For positions in this location, we offer a base pay of $113,700 - $175,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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