Retention Specialist
艾内威健康是全国领先的药房护理管理公司之一，专注于在他们所谓的家中最复杂和慢性需求的人提供照顾。我们为患者和支持他们的医疗机构提供更好的结果。通过2023年建立 ExactCare 和 Tabula Rasa HealthCare,我们提供了一套解决方案，包括综合药房服务；全服务药房福利管理；以及专门的老人包容护理计划的支持服务。拥有超过1,400名团队成员，我们在50个州都为100,000多个人提供工作详细信息。保留专家是一个创意的思想家和客户服务倡导者，他将花一天时间回答希望取消 ExactCare 的患者的进来电话。病人们的担忧会被听到，并且患者留守专家会采取积极行动解决问题，目的是保持患者。当进来的电话不活跃时，往返电话交给前患者询问他们是否想回到 ExactCare.责任 ·响应来自 ExactCare 现有病人的入口电话。·协助一般查询，支付以及有关索赔的问题。· 根据需要处理患者的担忧和不断升级的问题，确保所有努力都在保持现有病人。· 保持持续积极态度和对患者的第一步方法来为所有患者提供卓越服务。· 维持目前对产品和服务的知识。· 在所有的沟通和互动中体现 AnewHealth 核心价值观。· 其他任务如所分配。上述基本功能代表了本职位分类的主要职责。具体职责和责任可能因部门需求而异。其他职责可能与上述类似，符合工作所需的知识，技能和能力。所有职务都不能被分配到某个位置。资格：这些代表理想候选人的预期资格。它们不用于限制对未达到列表的所有标准的候选人考虑。可合理调整以使残疾人能够执行基本功能。教育 · 高中文凭 /GED 要求。经验 · 18岁以上。• 1年以上。
查看英文原文
AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Retention Specialist is a creative thinker and customer service advocate who will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare. The patient’s concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return to ExactCare.
Responsibilities
- Answering inbound calls from ExactCare’s existing patient base.
- Assisting with general inquiries, making payments, and questions regarding claims.
- Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
- Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
- Maintaining current knowledge of products and services offered.
- Embody AnewHealth’s Core Values in all communications and interactions.
- Other duties as assigned.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- High school diploma /GED required.
Experience
- Must be 18+ years of age.
- 1+ years of experience in collections activities or customer service.
- Experience in a high volume, phone-based environment.
Skills & Abilities
- Strong attention to detail and accuracy.
- Strong prioritization and organizational skills.
- Ability to use multiple software programs.
- Maintain a high degree of confidentiality on behalf of patients.
- Passion to help people and enrich their lives.
Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel: Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
This is a remote position.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
Originally posted on Himalayas