客户成功经理
Client Success Manager
关于公司
Totus 是一个为品牌打造的现代礼品卡平台。我们从零开始重新思考礼品卡——将它们从运营负担转变为战略增长引擎。我们的平台简化了发行、分发和财务操作，同时开辟新的收入渠道并提升客户体验。目前，超过 60 家领先的品牌——包括 Waymo、Poshmark、Oura Ring、Allbirds、Outdoorsy、Fold、ThirdLove 和 Unleashed Brands——依靠 Totus 来支持他们的礼品卡计划。
我们是一个快速发展的团队，重视效率、创造力和实际影响。如果你在能够塑造流程、与优秀的团队合作并看到你的工作推动业务前进的环境中茁壮成长，那么你就会在这里找到归属感。
职责
- 负责 8–10 个客户关系组合，推动其礼品卡计划的战略和表现
- 通过主动、及时的沟通让客户了解情况，提前预见需求并指出风险或机会
- 实现客户特定目标，在适用的情况下推动自营、第三方和 B2B 礼品卡渠道的增长
- 协助客户成功团队管理日常和项目级任务，帮助团队达成或超越营收目标
- 定期准备并为客户呈现绩效报告和洞察
- 在各渠道保持品牌素材的更新
- 处理客户请求，并与 Totus 团队合作快速提供有效解决方案
所需技能与经验
- 3 年以上在客户或账户管理方面的成功经验，最好是在礼品卡、支付或零售领域
- 强大的报告和演示能力，包括高级 Excel 和 PowerPoint；有使用 AI 工具的经验者优先
- 出色的书面和口头沟通能力，对客户的需求采取主动和响应式的做法
- 非常注重细节，能够处理多个优先事项并自主管理自己的工作
- 自驱型人才，能够在快节奏的环境中表现出色，并适应不确定性
- 对优质客户服务和账户管理充满热情
- 根据需要能够出差参加团队会议、行业展会和客户拜访
最初发布于 Himalayas
查看英文原文
About Us
Totus is the modern gift card platform built for brands. We’re rethinking gift cards from the ground up - transforming them from an operational burden into a strategic growth engine. Our platform simplifies issuance, distribution, and financial operations while unlocking new revenue streams and delivering better customer experiences. Today, more than 60 leading brands - including Waymo, Poshmark, Oura Ring, Allbirds, Outdoorsy, Fold, ThirdLove, and Unleashed Brands - rely on Totus to power their gift card programs.
We’re a fast-growing team that values efficiency, creativity, and real impact. If you thrive in environments where you can shape processes, collaborate with sharp teammates, and see your work move the business forward, you’ll fit right in.
Responsibilities
- Own a portfolio of 8–10 client relationships and drive the strategy and performance of their gift card programs
- Keep clients informed through proactive, timely communication, anticipating needs and flagging risks or opportunities before they come up
- Achieve client-specific objectives, driving growth in first party, third party and B2B gift card channels as applicable
- Support Client Success Team in managing day-to-day and project-level tasks, helping the team meet/exceed revenue targets
- Prepare and present regular performance reports and insights to clients
- Keep brand assets updated across channels
- Triage client requests and work with Totus teams to deliver effective solutions quickly
Required Skills & Experience
- 3+ years of proven success in client or account management, ideally in gift cards, payments or retail
- Strong reporting and presentation skills, including advanced Excel and PowerPoint; experience using AI tools is a plus
- Excellent written and verbal communication skills, with a proactive and responsive approach to client needs
- Highly detail-oriented, with the ability to juggle multiple priorities and manage your own work
- Self-starter who does well in a fast-moving environment and is comfortable with ambiguity
- A passion for excellent client service and account management
- Ability to travel for team meetings, trade events and client visits as needed
Originally posted on Himalayas