客户成功经理
Customer Success Manager
在 Classiq Technologies,我们正在塑造量子计算的未来。我们的使命是通过弥合硬件和现实应用之间的差距来使量子计算成为实际和有影响力的。我们的平台让开发人员和企业能够设计，优化和部署量级算法，自动化复杂过程并支持团队从初学者到专家跨越各种架构.Clasiq 被财富500强领导人和全球政府信任。我们以一个平台加速了大胆的量子想法转变为工作应用程序。我们正在寻找一个经验丰富，积极的客户成功管理员，他热衷于技术，渴望与全球客户接触，并很乐意帮助组织在量子旅程中取得成功。作为 Classiq 的客户成功经理，你将发挥关键作用，以确保我们的客户通过 Classiq 的量子软件平台获得可测量的成功。你将成为客户的可信顾问 - 将引导他们从上网到扩张 - 并帮助他们从 Classiq 的解决方案中获取最大价值。这是一个高度跨功能的角色，你将与产品，工程和销售团队密切合作，结合技术理解和强大的关系管理技能。责任：· 与客户建立和维护长期关系，推动参与度，满意度，更新和增长 · 自主管理客户关系，从加入到采用到持续参与度，确保无过渡并维持 Classiq 平台。将客户目标转化为可操作的成功计划，确保可测量的结果 ·与技术团队合作解决客户挑战并分享最佳实践 · 通过展示价值，识别扩张机会和与客户成功目标一致的领导端到端客户更新 · 在内部作为客户声，提供影响我们的产品路线图的反要求：· 数学 /计算机科学 /工程 /物理或 STEM 等级技术士学位 · 士 (M.Sc / M.B.A) 是加分 · 3年以上在客户成功，技术账户管理或类似的面向客户角色中对量子计算 （最喜欢）,软件，云，深度科技技术或其他先进技术进行发展 · 经验证明能力领导复杂的客户关系，包括续订和讨论
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Description
At Classiq Technologies, we’re shaping the future of quantum computing.
Our mission is to make quantum computing practical and impactful by bridging the gap between hardware and real-world applications. Our platform enables developers and enterprises to design, optimize, and deploy quantum algorithms at scale, automating complex processes and supporting teams from beginners to experts across diverse architectures.
Clasiq is trusted by Fortune 500 leaders and global governments. We accelerate the quantum era with a platform that transforms bold quantum ideas into working applications.
We’re looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organisations succeed in their quantum journey.
As a Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq’s quantum software platform. You’ll be the customer’s trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq’s solutions.
This is a highly cross-functional role where you’ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.
Responsibilities:
- Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth
- Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes
- Collaborate with technical teams to solve customer challenges and share best practices
- Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals
- Serve as the customer’s voice internally, providing feedback that influences our product roadmap
Requirements:
- Technical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent
- Master's (M.Sc / M.B.A) is a plus
- 3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech technology or other advanced technology
- Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders
- Strong technical approach and ability to learn complex software tools quickly
- A proactive, curious, and collaborative mindset - passionate about quantum, innovation and customer success
- Skilled at conflict resolution, expectation management, and consultative engagement
- Knowledge or experience with quantum computing or adjacent fields is a plus
- Excellent verbal and written communication skills
- Experience with state of the are AI tools
- Experience as a programmer is a plus
- Willingness to travel up to 20% of the time.
Originally posted on Himalayas