供应商运营专员
Vendor Operations Associate
支持价值数百万美元的供应链与物流团队
Fresh Prints 是一家位于纽约的定制服装公司，帮助美国数千名学生企业家建立成功的业务。每一份订单背后都有一个由 80 多个生产合作伙伴组成的网络，负责将定制服装送达我们的客户。我们的 Printer Relationship Team 确保这些印刷商/供应商能够持续按时交付高质量的产品，同时保持卓越的客户体验。
我们正在寻找一位喜欢解决复杂运营问题、建立牢固关系并大规模改进流程的人。如果你在快节奏的环境中茁壮成长，热爱承担责任，并享受跨团队协作使运营顺畅运行，那么你就会在这里找到归属感。
职位简介
作为 Vendor Operations Associate，你将负责与美国各地的一组印刷商/供应商建立关系。你将与印刷商密切合作，确保每一份订单都能顺利通过生产流程。这里没有两天是相同的。一天你可能在与印刷商解决生产问题，第二天你可能在协调库存、帮助挽回延迟订单、改进流程或与技术团队合作消除手动工作。
你的成功将通过你从所负责的印刷商组合中推动顶级表现的能力来衡量，包括建立牢固的关系、减少运营问题以及持续改进我们的工作方式。
你将负责的工作
供应商关系管理
- 通过每月定期的绩效电话会议、邮件和其他日常沟通渠道，与印刷商/生产合作伙伴建立长期关系，成为他们的信任联系人。
- 为供应商/印刷商提供与运营、生产和物流相关的问题支持。
- 与供应商合作，提升订单质量、交货时间和整体运营表现。
- 在保持良好工作关系的同时推动责任落实。
订单与生产管理
- 协调生产时间表，在影响客户之前解决订单延误问题。
- 重新分配生产订单，确保你的印刷商不会超负荷。
- 在紧急停机情况下，负责分配或重新安排印刷商的整个订单时间表。
- 协调从供应商处采购服装，并确保供应商及时收到库存。
跨职能协作
- 与销售、运营、S
查看英文原文
Support a multi-million dollar business' supply-chain & logistics team
Fresh Prints is a New York-based custom apparel company helping thousands of student entrepreneurs build successful businesses across the United States. Behind every order is a network of 80+ production partners responsible for printing and shipping custom apparel to our customers. Our Printer Relationship Team ensures those printers/vendors consistently deliver high-quality products on time while maintaining an exceptional customer experience.
We're looking for someone who enjoys solving complex operational problems, building strong relationships, and improving processes at scale. If you thrive in fast-paced environments, love taking ownership, and enjoy working across multiple teams to make operations run smoothly, you'll fit right in.
About the Role
As a Vendor Operations Associate, you'll own relationships with a portfolio of printers/vendors across the United States. You'll work closely with printers to ensure every order moves through production successfully. No two days are the same here. One day you'll be solving a production issue with a printer, and the next you'll be coordinating inventory, helping recover a delayed order, improving a process, or working with Tech to eliminate manual work.
Your success will be measured by your ability to drive top performance from your portfolio of printers by building strong relationships, reducing operational issues, and continuously improving how we work.
What You'll Do
Vendor Relationship Management
- Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels, becoming their trusted point of contact.
- Support vendors/printers with operational, production, and logistics-related questions.
- Partner with vendors to improve order quality, turnaround time, and overall operational performance.
- Drive accountability while maintaining strong working relationships.
Order & Production Management
- Coordinate production timelines and resolve order delays before they impact customers.
- Reallocate production orders to make sure your printers are not overloaded.
- Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns.
- Coordinate garment procurement from suppliers and ensure vendors receive inventory on time.
Cross-functional Collaboration
- Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.
- Keep internal teams and external stakeholders informed of production updates that impact customers.
- Share feedback with internal teams to improve vendor experience and operational efficiency.
Process Improvement
- Identify recurring operational issues and recommend long-term solutions.
- Identify automation opportunities and improve existing workflows to make operations more scalable.
- Take ownership of projects that improve team performance, vendor experience, or operational efficiency.
What We're Looking For
Experience
- At least 1.5 years of experience in operations, vendor management, supply chain, customer success, account management, or a similar relationship management role
- Experience managing multiple priorities in a fast-paced environment
Skills
- Excellent written communication and stakeholder management skills
- Strong analytical and critical thinking abilities
- High emotional intelligence and relationship-building skills
- Strong problem-solving and decision-making skills
- Comfortable working with spreadsheets (Excel or Google Sheets)
What Makes Someone Successful Here
- Your printers trust you as their primary operational partner.
- Your printers consistently deliver high-quality orders on time with minimal operational issues.
- You use data to identify trends, solve recurring problems, and prevent future issues.
- You continuously improve processes to reduce manual work and increase operational efficiency.
- You support your manager in delivering the projects from the idea initiation through implementation.
This is not a transactional support role that focuses merely on tickets and response times. Success comes from building long-term partnerships with printers, proactively identifying risks, and continuously improving operational performance.
Job Location: India / Philippines (IN/PH)
Working Hours:
IN: 5:30 PM – 2:30 AM Indian Standard Time | Monday to Friday
PH: 8:00 PM to 5:00 AM Philippine Time | Monday to Friday
Monthly Salary: Between $550 to $700 base (depending on experience) + $80 night shift allowance
At Fresh Prints, we deeply value the long-term contributions of our team. To recognise and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.
Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.
Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.