客户服务专员
Customer Service Specialist
职位概述
我们正在寻找一位积极主动、注重细节的客户服务专员，以支持客户品牌在数字平台上的管理和保护。此职位在监控网络对话、识别潜在风险以及确保企业社交媒体渠道的内容一致性方面起着关键作用。
主要职责
- 实时监控社交媒体平台和在线渠道中的品牌提及情况。
- 及时识别、跟踪并向上级相关团队汇报负面内容、情绪或潜在风险。
- 跟踪与品牌相关的新兴趋势、讨论和公众情绪。
- 管理多个企业社交媒体账户，覆盖各类平台。
- 根据内容日历安排并发布内部内容团队提供的内容。
- 确保所有渠道在语气、信息传递和品牌一致性方面保持统一。
- 准备定期的社交媒体活动报告、情感分析及绩效洞察。
要求
- 熟悉主流社交媒体平台（如 Facebook、Instagram、TikTok、X 等）。
- 注重细节，能够识别敏感或可能有害的内容。
- 具备良好的沟通能力，能够清晰且及时地报告问题。
- 了解社交媒体趋势和数字互动的基本知识。
- 能够高效管理多个账户和任务。
- 自驱力强，有责任心，能够独立工作。
优先条件
- 有社交媒体管理、数字营销、客户服务或在线社区监控方面的经验。
- 使用过社交媒体监听或监控工具者优先。
为什么加入 SummitNext？
在 SummitNext Technologies，我们相信赋能人才，在动态且快节奏的数字环境中创造成长机会。
了解更多关于我们
- Glassdoor:
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- LinkedIn:
- Website:
- 最初发布于 Himalayas
查看英文原文
Job Overview
We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.
Key Responsibilities
- Monitor social media platforms and online channels for brand mentions in real-time.
- Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
- Stay updated on emerging trends, discussions, and public sentiment related to the brand.
- Manage multiple corporate social media accounts across various platforms.
- Schedule and publish content provided by the internal content team according to the content calendar.
- Ensure consistency in tone, messaging, and brand alignment across all channels.
- Prepare regular reports on social media activity, sentiment analysis, and performance insights.
Requirements
- Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
- Strong attention to detail with the ability to identify sensitive or potentially harmful content.
- Good communication skills with the ability to report issues clearly and promptly.
- Basic understanding of social media trends and digital engagement.
- Ability to manage multiple accounts and tasks efficiently.
- Self-driven, responsible, and able to work independently.
Preferred Qualifications
- Prior experience in social media management, digital marketing, customer service, or online community monitoring.
- Experience using social listening or monitoring tools is an added advantage.
Why Join SummitNext?
At SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.
Know More About Us
- Glassdoor:
- Instagram:
- LinkedIn:
- Website:
- Originally posted on Himalayas