客户经理 - 客户保留与升级销售 | 远程
Account Manager - Customer Retention & Upselling | Remote
职位：客户留存与增销经理 | 远程办公
职位类型：全职，远程
工作时间：美国工作时间
职位简介
在Pavago，我们的一个客户正在招聘一名客户经理，负责管理现有客户关系，提高客户留存率，并推动扩展收入。
您将负责管理一定数量的客户账户，建立牢固的利益相关者关系，识别续约风险，并根据客户需求发现增销和交叉销售机会。
工作职责
- 管理现有客户账户组合
- 定期进行账户审查和客户沟通
- 与关键利益相关者建立关系
- 识别续约风险并主动解决担忧
- 发现增销和交叉销售机会
- 根据客户需求推荐额外的产品或服务
- 协调内部资源解决客户问题
- 在CRM中维护准确的账户记录、机会和预测
- 实现客户留存和扩展收入目标
任职要求
- 2年以上客户经理、客户成功或销售经验
- 强大的客户关系建立能力
- 商业思维，有识别扩展机会的经验
- 强大的沟通和解决问题的能力
- 有使用CRM系统的经验
- 能够同时管理多个客户账户
- 以结果为导向，能够应对客户留存和收入KPI
成功标准
- 强劲的客户留存和续约率
- 持续的增销和交叉销售收入
- 健康且活跃的客户关系
- 提前识别高风险账户
- 准确的CRM和账户预测
- 持续实现扩展目标
面试流程
- 初步筛选电话
- Spark Hire视频面试
- 招聘经理面试
- 客户面试
- offer与入职
立即申请
如果您擅长建立客户关系，保护客户留存，并发现增长现有账户的机会，请立即申请，承担客户成功和扩展收入的责任。
#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs
最初发布于Himalayas
查看英文原文
Account Manager – Customer Retention & Upselling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
What You’ll Do
- Manage a portfolio of existing customer accounts
- Conduct regular account reviews and customer check-ins
- Build relationships with key stakeholders
- Identify renewal risks and proactively resolve concerns
- Identify upsell and cross-sell opportunities
- Recommend additional products or services based on customer needs
- Coordinate internally to resolve customer issues
- Maintain accurate account notes, opportunities, and forecasts in the CRM
- Achieve retention and expansion revenue targets
Requirements
- 2+ years of account management, customer success, or sales experience
- Strong customer relationship-building skills
- Commercial mindset with experience identifying expansion opportunities
- Strong communication and problem-solving ability
- Experience working with CRM systems
- Comfortable managing multiple customer accounts simultaneously
- Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
- Strong customer retention and renewal rates
- Consistent upsell and cross-sell revenue
- Healthy, engaged customer relationships
- Early identification of at-risk accounts
- Accurate CRM and account forecasting
- Consistent achievement of expansion targets
Interview Process
- Initial Screening Call
- Spark Hire Video Interview
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs
Originally posted on Himalayas