IT Support & Systems Engineer
我们正在寻找一个多功能和高技能的 IT 支持与系统工程师来管理我们的多平台终端环境并支持我们不断增长的团队。在这个角色中，你将成为我们团队的技术资源，确保无的日常运营，同时积极自动化和扩展设备部署基础设施。理想的候选人拥有在 macOS 和 Windows 环境中的深入专业知识 （具有强有力的 Linux 实操了解）,具有实践经验，身份提供商集成，并且非常熟练于现代 MDM 脚本和自动化。• 使用 MDM 平台 （Kandji, Jamf Pro 或 Ivanti）管理，配置和安全的机组设备。•编写和维护自定义部署脚本 (Bash,Zsh,PowerShell) 来自动化外箱登录，应用安装和系统配置。身份与访问管理 •使用 Active Directory 和 Google Workspace Enterprise 来管理和管理用户生命周期，权限和群体政策。•维护目录集成，单个登记 (SSO) 配置和安全访问控制。跨平台支持 •为 macOS (60%),Windows (35%) 和 Linux (5%) 每日操作和故障环境提供 Tier 2/3工程和日常故障解决支持。• 为本地和远程用户解决硬件，软件，网络和外围问题。• 维护详细的 IT 文档，库存资产，并为内部知识基础做出贡献。日常运营 & 解决问题的 • 解决本地和遥远用户的硬件，軟件，网络，及外围问题；• 维系详细的 IT 文档，庫存资产和对内面知识基础做出的贡献。●操作系统：macOS 和 Windows 10/11的高级管理；在 Linux (Ubuntu/RedHat)环境中强大的 CLI 熟悉性和基本故障排除。● MDM & Automation:设计和实施零接触配置经验证实。● 身份基础设施：与本地/混合主动目录 （GPOs,安全组）和谷歌工作空间/谷歌企业环境的高级管理经验。●网络和安全：对 TCP/IP,DNS,DHCP,VPN 和终端点安全最佳实践有着良好的理解。●软技能：具有卓越的客户服务导向能力，能够提供更高的信息。
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We are seeking a versatile and highly skilled IT Support & Systems Engineer to manage our multi-platform endpoint environment and support our growing team. In this role, you will be the go-to technical resource for our team, ensuring seamless daily operations while actively automating and scaling our device deployment infrastructure. The ideal candidate possesses deep expertise across macOS and Windows environments (with a solid working knowledge of Linux), has hands-on experience with identity provider integrations, and is highly proficient in modern MDM scripting and automation.
Endpoint Management & Automation
• Manage, configure, and secure fleet devices using MDM platforms (Kandji, Jamf Pro, or Ivanti).
• Write and maintain custom deployment scripts (Bash, Zsh, PowerShell) to automate out-of-box enrollment, application installation, and system configurations.
Identity & Access Management
• Manage and administer user lifecycles, permissions, and group policies using Active Directory and Google Workspace Enterprise.
• Maintain directory integrations, single sign-on (SSO) configurations, and security access controls.
Cross-Platform Support
• Provide Tier 2/3 engineering and daily troubleshooting support for macOS (60%), Windows (35%), and Linux (5%) environments. Daily Operations & Troubleshooting
• Resolve hardware, software, network, and peripheral issues for local and remote users. • Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases.
Daily Operations & Troubleshooting
• Resolve hardware, software, network, and peripheral issues for local and remote users.
• Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases.
● Operating Systems: Advanced administration of macOS and Windows 10/11; solid CLI familiarity and basic troubleshooting in Linux (Ubuntu/RedHat) environments.
● MDM & Automation: Proven experience designing and implementing zero-touch provisioning. Strong scripting skills (Bash/Zsh for Mac, PowerShell for Windows) specifically tailored for Kandji, Jamf Pro, or Ivanti Endpoint Manager.
● Identity Infrastructure: Hands-on experience with local/hybrid Active Directory (GPOs, security groups) and advanced administration of Google Workspace/Google Enterprise environments.
● Networking & Security: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security best practices.
● Soft Skills: Outstanding customer service orientation with the ability to explain complex technical concepts to non-technical users.
What You’ll Get:
- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
- Career development and mentorship
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best.
Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.
Originally posted on Himalayas