连接技术负责人
Connect Tech Lead
TechLead (AWS - Connect)
概述
我们寻找一位在AWS、DevOps和软件开发方面有深厚专业知识的Tech Lead/软件架构师，能够为复杂的基于云的解决方案做出端到端架构决策。
该职位结合了技术领导力、架构设计和业务对齐，重点在于使用AWS Connect的客服中心解决方案。理想的候选人不仅了解基础设施和部署，还了解应用设计、数据流和业务影响。
你将作为项目的权威技术负责人，指导团队，做出高层次决策，并确保系统具备可扩展性、安全性和高效性。
主要职责
· 领导基于AWS的云解决方案的端到端架构设计
· 定义技术标准、架构模式和最佳实践
- 设计并监督数据管道、集成和系统交互
- 确保业务需求与技术实现保持一致
- 为开发和DevOps团队提供技术领导
- 作为客户和利益相关者的主技术联系人
- 设计并优化基于AWS Connect的客服中心解决方案
- 监督CI/CD策略、基础设施即代码（CloudFormation）和部署
- 确保系统满足可扩展性、安全性、性能和可靠性标准
- 参与业务评审和解决方案制定，将业务需求转化为技术设计
- 审查并批准架构、代码质量和最终交付成果
- 所需资格
- 具有Tech Lead、软件架构师或解决方案架构师的丰富经验
- 在AWS（架构+实施）方面有深入的实际操作经验
- 必须拥有AWS认证（助理级或专业级）
- 对AWS Connect有深入了解（或具备快速上手的能力）
- 在DevOps + 开发 + 架构方面有经验（具备全栈思维）
- 有设计分布式系统和集成的经验
- 在CI/CD、GitHub Actions（或其他类似工具）和IaC（CloudFormation）方面有丰富经验
- 有容器技术（Docker、ECS、Kubernetes）的经验
- 对数据管道和系统数据流有深入理解
- 有SQL和NoSQL数据库的经验
- 能够向技术和非技术人员清晰地传达复杂的技术决策
- 加分项
- 有客服中心行业经验
- 多云环境经验（GCP、Azure）
- 强大的脚本编程技能（Python、Node.js等）
- 有相关经验
查看英文原文
TechLead (AWS - Connect)
Overview
We are looking for a Tech Lead / Software Architect with deep expertise across AWS, DevOps, and software development, capable of leading end-to-end architecture decisions for complex cloud-based solutions.
This role combines technical leadership, architecture design, and business alignment, with a strong focus on contact center solutions using AWS Connect. The ideal candidate understands not only infrastructure and deployment, but also application design, data flows, and business impact.
You will act as the technical authority for projects, guiding teams, making high-level decisions, and ensuring scalable, secure, and efficient systems.
Key Responsibilities
· Lead the end-to-end architecture design of cloud-based solutions on AWS
· Define technical standards, architecture patterns, and best practices
- Design and oversee data pipelines, integrations, and system interactions
- Ensure alignment between business requirements and technical implementation
- Provide technical leadership to development and DevOps teams
- Act as the main technical point of contact for clients and stakeholders
- Design and optimize AWS Connect-based contact center solutions
- Oversee CI/CD strategies, infrastructure as code (CloudFormation), and deployments
- Ensure systems meet scalability, security, performance, and reliability standards
- Participate in business reviews and solutioning, translating business needs into technical designs
- Review and approve architecture, code quality, and final deliverables
- Required Qualifications
- Strong experience as Tech Lead, Software Architect, or Solution Architect
- Deep hands-on experience with AWS (architecture + implementation)
- AWS Certifications required(Associate or Professional level)
- Strong understanding of AWS Connect (or proven ability to ramp up quickly)
- Experience across DevOps + Development + Architecture (full-stack thinking)
- Experience designing distributed systems and integrations
- Strong experience with CI/CD, GitHub Actions (or similar), and IaC (CloudFormation)
- Experience with containers (Docker, ECS, Kubernetes)
- Strong knowledge of data pipelines and system data flows
- Experience with SQL and NoSQL databases
- Ability to communicate complex technical decisions clearly to both technical and non-technical stakeholders
- Nice to Have
- Experience in contact center industry
- Multi-cloud exposure (GCP, Azure)
- Strong scripting/programming skills (Python, Node.js, etc.)
- Experience in pre-sales or technical consulting roles
- Advanced English
- Originally posted on Himalayas