出海雷达

Client Experience Manager

市场运营职能支持限定地区（需当地身份）
公司Clinch
薪资$80,000 - $125,000/年
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
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注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
关于本页中文：职位描述由本机离线模型翻译，属机器翻译，供快速判断用；正式沟通与投递请以英文原文为准。官方翻译通道恢复后会自动重译升级。

描述 我们寻求一个有才华和经验的客户体验管理员加入我们的团队。作为客户体驗管理者，你将通过了解他们的业务目标，转化它们为 Clinch 解决方案，并引导我们内部的 Clinch 团队和客户取得成功来确保客户的成功发挥关键作用。你将拥有客户体现的心态，负责竞选监督，教导客户如何有效地使用平台，并利用你对平台的深层理解来推动战略成果。你的主要角色是驱动客户采用和使用 Clinch 平台。你的识别机会和威胁，采取紧急行动和优化客户学习的能力将在这个角色中至关重要责任：·培养客户体验思维方式，了解客户成功意味着什么，并引导 Clinch 团队和客户实现成功。·将客户业务目标转换为 Clinch 解决方案，使平台的能力与客户需求相一致。·确定客户活动中的机会和威胁并立即采取适当措施来最大限度地提高积极结果和减轻风险。·提供监督和指导对客户活动以确保它们导致成功并满足客户目标。· 培养和训练客户如何有效地使用 Clinch 平台，使他们能够利用其功能。· 展示对 Clinch 平台及其功能的深刻了解，利用这些知识来优化客户战略和结果。·应用战略思维方式来开发创新方法和解决方案，推动客户成功并产生业务增长。·通过确定改善领域和实施相关策略和倡议不断优化客戶学习。· 建立与客户的关系，作为可信任顾问，建立长期合作伙伴关系。·强大的客户体验思维，有能力理解和引导客户实现成功。· 2年以上的 DCO,Ad-Tech Ad-Ops 或 Ad-Server 经验。·已证明将客户业务目标转化为可行的解决方案。·能够识别机会和威胁并迅速采取行动，具有紧迫感。· 竞选监督经验，确保客户活动导致成功。·熟练教学。

查看英文原文

Description
We seek a talented and experienced Client Experience Manager to join our team. As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding our internal Clinch team and clients to achieve success. You will have a client experience mindset and be responsible for campaign oversight, teaching clients how to use the platform effectively, and leveraging your deep understanding of the platform to drive strategic outcomes. Your primary role is to drive your clients' adoption and usage of the Clinch platform. Your ability to identify opportunities and threats, take urgent action, and optimize client learning will be crucial in this role
Responsibilities:

  • Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success.
  • Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs.
  • Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks.
  • Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives.
  • Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities.
  • Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes.
  • Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth.
  • Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives.
  • Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

Requirements

  • Strong client experience mindset, with the ability to understand and guide clients toward achieving success.
  • 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience.
  • Proven experience in translating client business objectives into actionable solutions.
  • Ability to identify opportunities and threats and take prompt action with a sense of urgency.
  • Campaign oversight experience, ensuring that client campaigns lead to success.
  • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed.
  • Deep understanding of the Clinch platform and its functionalities.
  • Strategic mindset, with the ability to develop innovative approaches and solutions.
  • Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

If you are a motivated and experienced professional who is passionate about client success, has a strong client experience mindset, and possesses the ability to guide clients to success by translating business objectives into actionable solutions, we encourage you to apply for the position of Client Experience Manager.
Benefits

  • Compensation commensurate with experience
  • Unlimited PTO
  • Medical, Dental, & Vision plans
  • 401K with matching
  • Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
  • Flexible work schedule
  • Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
  • Clinch has been certified as a “Greatest Place to Work” for 2021-2026!
  • Employees receive a complimentary Grubhub+ Membership! Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.
  • Various perks and discounts

Salary Range
$80,000 - $125,000
Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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