Customer Service Agent II, Work From Home
我们非常高兴你对加入萨特健康感兴趣！组织：SHSO-Sutter 卫生系统办公室-谷口位置概述：通过电话，电子邮件，网页网站等接收患者，员工，提供商和其他人的入场询问和服务请求，并以使用最高的客户服务和质量标准准确及时信息回复每一个。作为团队的一部分工作，支持一或多个服务提供团队。建立和维护与客户强大合作关系，以确定更多方式来为客户提供服务并确保客户满意度。帮助促进企业流程和服务的持续改善受到欢迎和认可的环境。遵守所有地方/州/联邦法规，法典，政策和程序以确保员工和患者信息的隐私与安全。工作描述：教育：· 高等学位或普通教育证书 (GED) 典型经验：· 1年近期相关经验。技能和知识：· 在以下一个或多个功能内学习过程 （需要在招聘第一轮）:人力资源，薪资，支付账户，供应链，收入周期客户结算。· 具备书面和口头沟通技能，可以明确地和专业地向不同观众解释敏感信息，包括非医疗人员。·时间管理和组织能力，包括优先任务并在标准化操作程序和科学方法中工作，以实现目标和达到最后期限。·需要能够与机密信息合作和保持保密性。·独立工作，以及成为团队的一部分，包括在环境中完成多项任务。·通过从既定选择中选出适当的解决方案来识别，评估和解决标准问题。· 建立与同行和其他医疗保健提供商合作，以实现部门和企业目标。·运营多线电话，打印机，传真机，复制器和扫描仪等办公设备。工作转班：日程安排：全时间转班小时：周8天：星期一至周五周末要求：无效益：是的工人：没有职位状态：不免费每周小时：40员工状态：常规休息健康是一样的雇主 OE/M/F/残疾/退伍军人。薪酬范围为26.02美元到36.43美元 / 小时
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We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-ValleyPosition Overview:
Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.Job Description:
EDUCATION:
· HS Diploma or General Education Diploma (GED)
TYPICAL EXPERIENCE:
· 1 year recent relevant experience.
SKILLS AND KNOWLEDGE:
- Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
- Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
- Requires the ability to work with and maintain confidential information.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
- Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
Monday - FridayWeekend Requirements:
NoneBenefits:
YesUnions:
NoPosition Status:
Non-ExemptWeekly Hours:
40Employee Status:
RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $26.02 to $36.43 / hour
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
Originally posted on Himalayas