Cartus - EVIP搬迁顾问 - 美国远程办公
Cartus - Consultant EVIP Relocation - US Based Remote
主要职责：
该顾问负责为高级别和高管客户提供端到端的搬迁体验，是唯一责任点、战略负责人和项目经理。
此职位提供高度定制化的高端服务，独立管理复杂的搬迁流程，监督较少。需要具备高级项目管理能力、高管沟通能力和主动解决问题的能力，尤其是在全球搬迁方面。
主要职责和任务：
高管级服务交付与负责
- 作为高管搬迁的主要责任点和战略顾问
- 独立管理整个搬迁生命周期
- 提供高端、高度个性化的体验
- 保持精简、精选的案件数量以确保卓越的服务质量
项目管理与协调
- 担任项目经理（时间表、风险、交付成果）
- 领导跨职能团队和供应商
- 主动解决并缓解问题和风险
- 流程优化以减少客户工作量
客户与高管互动
- 与高管客户建立值得信赖的顾问关系
- 提供全天候的可及性和指导
- 将复杂流程简化为高管可用的洞察
- 引导需求评估和政策导航
供应商与利益相关者管理
- 协调供应商的表现和责任
- 定期进行接触点以确保一致
- 消除重复并提升协作
- 加强内部和外部合作关系
战略思维与价值创造
- 展现全球流动性和服务方面的专业能力
- 识别增值机会和交叉销售
- 参与持续改进计划
- 参与战略项目和客户演示
运营卓越
- 确保数据准确性和系统完整性
- 跟踪并传达政策更新
- 提供及时、准确的数据支持报告
- 管理多个高优先级的搬迁
关键选拔标准：
- 证明能够超越高接触高管的期望
- 高级项目管理能力和独立负责能力
- 强大的高管形象和沟通技巧
- 战略思维和决策能力
- 在极少监督下高度负责
- 跨职能领导力和影响力
- 强大的组织能力和细节关注
- 文化意识和全球视野
- 主动、创新
查看英文原文
Primary Function:
The Consultant EVIP Signature Experience Specialist serves as the Single Point of Accountability, strategic owner, and project manager for the end-to-end relocation experience of senior-level and executive customers.
This role delivers a highly customized, white-glove experience, independently managing complex relocations with minimal oversight. It requires advanced project management, executive communication, and proactive problem-solving, particularly in global relocations.
Major Duties and Responsibilities:
Executive-Level Service Delivery & Ownership
- Serve as the primary point of accountability and strategic advisor for executive relocations
- Independently manage the full relocation lifecycle
- Deliver a white-glove, highly personalized experience
- Maintain a reduced, curated caseload for exceptional service quality
Project Management & Coordination
- Act as project manager (timelines, risks, deliverables)
- Lead cross-functional teams and suppliers
- Proactively resolve issues and mitigate risks
- Streamline processes to reduce client effort
Client & Executive Engagement
- Build trusted advisor relationships with executive clients
- Provide 24/7 accessibility and guidance
- Simplify complex processes into executive-ready insights
- Lead needs assessments and policy navigation
Supplier & Stakeholder Management
- Orchestrate supplier performance and accountability
- Conduct regular touchpoints to ensure alignment
- Eliminate duplication and enhance coordination
- Strengthen internal and external partnerships
Strategic Thinking & Value Creation
- Demonstrate expertise in global mobility and services
- Identify value-added opportunities and cross-selling
- Contribute to continuous improvement initiatives
- Participate in strategic projects and client presentations
Operational Excellence
- Ensure data accuracy and system integrity
- Track and communicate policy updates
- Support reporting with timely, accurate inputs
- Manage multiple high-priority relocations
Critical Selection Criteria:
- Proven ability to exceed high-touch executive expectations
- Advanced project management and independent ownership
- Strong executive presence and communication skills
- Strategic thinking and decision-making ability
- High accountability with minimal oversight
- Cross-functional leadership and influence
- Strong organization and attention to detail
- Cultural awareness and global mindset
- Proactive, innovative, and resourceful
- High discretion and emotional intelligence
Qualifications / Selection Criteria:
- 2+ years of international relocation experience
- Ability to provide 24/7 support
- Bachelor’s degree or 5+ years of experience in relocation, mobility, or a client-focused service environment
- Strong commitment to accuracy, process discipline, and data integrity across all aspects of work
- Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment
- Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients
- Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences
- Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority
Originally posted on Himalayas