Director of Product Management and IT Operations
关于自费法案 Pro:自费法案 PRO 是一个快速增长的初创公司，致力于解决员工福利生态系统中最持续挑战之一：月薪福利结算的复杂性。我们提供了一个技术支持服务，我们的专业团队利用专有软件来消除手动发票审计和昂贵的结算错误的行政负担。我们的使命是简化这一关键操作，使雇主，经纪人和运营商能够关注他们的战略优先事项。关于角色：补偿 - 130,000美元-160,000美元 我们正在寻找一个有着高度动机和经验的产品管理与 IT 运营总监，以领导我们专业软件平台的战略方向和运营执行。这是一个关键的领导角色，需要独特的产品经理专业知识，技术敏性和运营领导力。你将负责定义和驱动产品路线图，同时确保我们的 IT 基础设施和系统的稳定和安全。报告给：首席运营官 主要责任：·产品领导：与我们的全球产品经理合作，定义，优先考虑和管理产品路线图，确保其符合总体业务目标和我们长期技术愿景。· 产品开发：从创意到推出领导产品开发生命周期，包括收集和分析用户反，撰写详细的用户故事和规格，并与我们的离岸软件开发团队合作。· 技术监督：为开发团队提供技术监督和指导在产品特性，增强和运营问题上。· 合规性和安全性：确保遵守安全标准 （例如 SOC 2,HIPAA）和最佳实践，致力于保护组织的数据和系统。·利益相关者管理：有效地与包括客户，投资者以及内部团队在内的各方沟通并管理关系，以收集要求，测试想法和传达产品进展。·跨职能合作：密切与美国运营团队合作，以提供反和将业务需求转化为技术要求。·IT 操作和帮助台：监督日常 IT 运营，包括帮助台支持以及随着新员工加入的操作问题和热解决方案迅速解决。· 在产品领域拥有丰富经验
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About Self Bill Pro:
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: Compensation - $130,000 - 160,000
We are seeking a highly motivated and experienced Director of Product Management and IT Operations to lead the strategic direction and operational execution of our proprietary software platform. This is a critical leadership role that requires a unique blend of product management expertise, technical acumen, and operational leadership. You will be responsible for defining and driving the product roadmap while also ensuring the stability and security of our IT infrastructure and systems.
Reports to: Chief Operating Officer
Key Responsibilities:
· Product Leadership: Partner with our global product manager to define, prioritize, and manage the product roadmap, ensuring it aligns with overall business objectives and our long-term technology vision.
- Product Development: Lead the product development lifecycle from ideation to launch, including gathering and analyzing user feedback, writing detailed user stories and specifications, and collaborating with our offshore software development team.
- Technical Oversight: Provide technical oversight and guidance to the development team on product features, enhancements, and operational issues.
- Compliance & Security: Ensure compliance with security standards (e.g., SOC 2, HIPAA) and best practices, working to protect the organizationâs data and systems.
- Stakeholder Management: Effectively communicate with and manage relationships with various stakeholders, including customers, investors, and internal teams to gather requirements, test ideas, and communicate product progress.
- Cross-functional Collaboration: Work closely with the stateside operational team to field feedback and translate business needs into technical requirements.
- IT Operations & Helpdesk: Oversee day-to-day IT operations, including helpdesk support and quick resolution of operational issues and hotfixes as new employees are onboarded.
- Extensive experience in a product management role, with a strong background in software development and project management.
- Direct experience in the employee benefits or benefits administration technology space is a must.
- Proven ability to think creatively about building software solutions and features that solve complex, real-world problems.
- Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
- Experience managing and collaborating with a global or offshore development team.
- Practical knowledge of IT operations, helpdesk support, and cybersecurity principles.
- Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable.
- A natural leader with the ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment.
Why Join Us? At Self Bill Pro, youâll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. As a key leader in a rapidly growing organization, you will have a direct impact on our product, our clients, and our future. If you are a highly motivated individual with a passion for technology, data, and making a tangible difference in the employee benefits landscape, we encourage you to apply!
Equal Opportunity Self Bill Pro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
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