商业账户经理 - 全程远程
Commercial Lines Account Manager - Fully Remote
职位：商业保险客户经理
关于我们：
Ironside Insurance Group 于 2012 年在波士顿市中心金融区成立，现已成长为行业领导者，深度投入所在社区。我们多次被评为 Inc 5000 最快成长公司之一，并被《保险期刊》评为“最佳雇主”。在 Ironside Insurance Group 工作不仅仅是一份工作，更是你的事业。我们认识到员工的工作直接关系到公司的整体成功。我们以提供积极、协作的团队环境为荣，同时为客户提供最佳的服务和体验。
职位描述：
在 Ironside Insurance Group，我们区分销售和服务。一组人负责所有新业务报价，另一组（该职位将归属的团队）则只负责现有商业保险客户的维护工作。与需要处理代理机构所有事务的职位不同，该职位的职责包括但不限于：续保、重新营销、变更请求、审计请求、索赔请求，以及通过电话和电子邮件处理客户的问题和疑虑。你将与我们的代理人合作，支持 Ironside Insurance Group 的目标，即通过多种可负担的商业保险产品为客户提供建议的保障水平。
该职位为完全远程办公，但仅考虑居住在以下州的候选人：马萨诸塞州、新罕布什尔州、康涅狄格州、罗德岛州、宾夕法尼亚州、北卡罗来纳州或佛罗里达州。
申请此职位时，我们需要你在招聘平台上回答相关问题，包括是否持有有效的代理人执照、薪资要求等。
核心职责：
- 协助潜在客户和客户收集信息、完成申请，并与承保人紧密合作，确定合适的保单解决方案、定价和产品资格。
- 及时回应客户来电和邮件，提供卓越的客户服务和跟进。
- 通过多种联系方式和年度保险保单审查提高客户留存率。
- 主动识别并处理保单交易，并解释可能对客户产生的影响。
- 协助保单账单处理
查看英文原文
Account Manager - Commercial Lines
About us:
Ironside Insurance Group was founded in 2012 in downtown Boston’s financial district and has grown to become an industry leader, heavily invested in our neighborhood and community. We were named one of Inc 5000’s Fasted Growing Companies multiple years and named by The Insurance Journal as a “Best Agency to Work For”. Working at Ironside Insurance Group isn’t just a job. It’s your livelihood. We recognize that the work our employees do ties directly to our overall success. We pride ourselves on providing a positive and collaborative team environment for our employees while providing our customers with the best service and experience possible.
Job Description:
At Ironside Insurance Group, we separate sales and service. One group handles all new business quoting allowing the other (where this role will be aligned) to handle only the servicing responsibilities for our existing commercial insurance policyholders. Rather than being in a role where you are responsible for handling everything that comes into the agency "from soup to nuts", the responsibilities of this role include, but will not be limited to: renewals, remarketing, change requests, audit requests, claim requests as well as phone and e-mail correspondence to address customer questions & concerns. You will partner with our Producers to support Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable commercial insurance products.
This role is a fully remote, work from home position, however we are only considering candidates living in the following states: Massachusetts, New Hampshire, Connecticut, Rhode Island, Pennsylvania, North Carolina or Florida.
To be considered for this position, we do require that you answer the questions within this hiring platform to include whether you hold an active producer license, your salary requirements, etc.
Core Responsibilities:
- Assist prospects and clients with gathering information, completing applications, and working closely with underwriters to determine appropriate policy solutions, pricing, and product eligibility.
- Provide exceptional customer service and follow-up by promptly responding to client calls and e-mails.
- Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
- Proactively identify and process policy transactions and explain any resulting customer impact.
- Assist with policy billing, including invoicing and tracking of agency billed payments.
- Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.
- Working with existing clients on renewals, change requests and coverage questions.
- Cross-selling additional insurance solutions as appropriate.
Required Skills:
- At least two years consistent employment in an independent agency environment with a focus on customer service, including quoting renewals and remarkets of commercial lines business.
- Well versed in the intricacies of Massachusetts commercial lines insurance.
- Currently holds and maintains required insurance license(s).
- Acquire and maintain a Massachusetts non-resident license if not already licensed in Massachusetts.
- Excellent communication and interpersonal skills combined with the ability to work both independently and as part of a team.
- Ability to both prioritize, as well as review, record and organize data from a variety of sources.
Preferred Skills:
- Experience servicing Massachusetts commercial lines risk
- Bachelor’s degree
- Surplus Lines experience a plus
- Working familiarity of Agency Management Systems and MA Registry of Motor Vehicles System a plus.
Benefits:
At Ironside Insurance Group, our Total Rewards Package consists of:
- Competitive compensation package to include:
- Base salary
- Performance-based increases and bonus opportunities
- 401k with up to a 4% company match (after 90 days)
- Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents
- Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside
- Generous flexible time off plan as well as paid holidays
- Parental leave
- 100% remote work environment, providing necessary equipment to help create your ideal workspace
Salary: $70k to $80k per yearOriginally posted on Himalayas