客户服务代表
Customer Service Representative
AnswerAide正在寻找一位充满热情的全职、兼职及待命的电话客服专员，提供优质的客户服务。你是否是一个善于与人沟通、喜欢打电话的人？你能提供优质的客户服务吗？你是否想在一个支持性强且不断发展的公司工作？如果是，请继续阅读！
这个电话操作员职位根据你的技能提供具有竞争力的薪资。我们提供优厚的福利和待遇，包括医疗、牙科、视力保险，短期和长期残疾保险、人寿保险以及带薪休假（PTO）。如果你认为这正是适合你的电话客服机会，立即申请吧！
关于AnswerAide
AnswerAide是为各类企业提供的24/7电话接听服务和客户服务外包的专业供应商。我们的优秀团队在客户需要时处理非工作时间的来电、溢出电话、客户服务外包及其他行政任务。我们的服务帮助各种公司保持行业领先地位，因为他们的客户得到了出色的支持。我们努力通过将每位来电者视为自己的客户，为他们创造最佳体验，同时将我们的客户视为家人一般对待。
我们的团队总是尽心尽力确保所有电话得到专业处理。我们为所有员工提供客户服务培训，以确保每个人都能提供最高质量的服务。没有员工，我们的业务无法蓬勃发展，我们喜欢通过提供积极的工作环境和优越的福利来表达对他们的感激之情！
作为一名电话客服专员的一天
作为虚拟接待员，你是我们公司的中坚力量。你的主要职责包括接听来电和拨打外线电话。你仔细倾听并收集客户信息，为他们提供有关所需服务和支持的基本信息。准确记录和详细留言是工作的重要部分，你在清晰地通话的同时也能很好地平衡这项工作。你帮助客户安排预约，处理订单和付款，同时确保所有电话都被记录并报告给相应的企业。保持秩序是你天生的技能，你从通过优质客户服务帮助他人中获得极大的满足感！
电话客服专员的资格要求
- 须为阿拉巴马州、佛罗里达州、佐治亚州或德克萨斯州的居民
- 能够每分钟打字40个字以上
查看英文原文
AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please continue reading!
This phone operator position earns a competitive wage based on your skills. We provide great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO). If this sounds like the right customer service opportunity as a phone operator for you, apply today!
ABOUT ANSWER AIDE
AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.
Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits!
A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT
As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek. Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone. You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!
QUALIFICATIONS OF AN ANSWERING SERVICE AGENT
- A resident of AL, FL, GA, or TX
- Ability to type 40+ words per minute with minimal errors
- Ability to follow instructions
- Must be able to multitask (talk, type, and follow scripting verbatim)
- Strong customer service skills
- Strong computer skills
- Being bilingual is not required, but a plus
COMPUTER REQUIREMENTS
-PC w/ Windows 11
-Memory (RAM): 8GB minimum
-Hard Drive: 100 GB minimum available space
-PC should be less than three years old
-High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections
-Please view our full list of equipment requirements
Do you have excellent verbal and written communication skills? Can you maintain professionalism and use a clear speaking voice on the phone? Can you balance multiple tasks at once while demonstrating good time management? Do you have an upbeat, enthusiastic, and friendly personality? Are you detail-oriented? If so, we want to hear from you about this phone operator opportunity!
Salary: $13 – $16 / hourOriginally posted on Himalayas