高级客户经理
Senior Account Executive
职位：高级客户经理
汇报对象：销售副总裁
工作地点：加拿大新不伦瑞克省圣约翰，或远程办公
关于我们
Procedureflow 是一家快速发展的 B2B SaaS 公司，帮助组织让复杂的工作对人员和 AI 都更简单。我们相信未来的工作是人类与 AI 在同一可信知识基础上协作。我们的平台帮助组织将复杂的流程、政策和程序转化为清晰、结构化的指导，使员工和 AI 代理能够有信心地遵循。
我们是一支协作、好奇且以客户为中心的团队，正在构建组织今天需要的支持一致执行以及未来 AI 赋能工作的知识基础。
我们做什么
Procedureflow 将复杂的组织知识转化为清晰、可视化且结构化的流程，引导人类员工和 AI 代理完成正确的步骤和决策。
对于员工来说，这意味着减少在文档中搜索的时间，加快入职速度，减少错误，并在处理复杂工作时更有信心。对于 AI 来说，它提供了经过批准、受控的流程，使代理能够像他们支持的人一样从同一可信的真相来源进行操作。通过通过一个可靠的知识基础连接人类和 AI 执行，Procedureflow 帮助组织提高一致性、合规性、效率和客户体验。
你将负责
· 全流程客户经理，专注于通过开发为客户组织带来实际价值的解决方案来生成和成交新业务
· 主导线索获取、机会管理、关系发展，目标是实现收入、客户增长和客户满意度目标
· 制定合同、协商条款和条件，并根据产品指南建立客户区域的关系
· 作为一支高度热情和积极参与的团队成员，贡献想法并协作以达成公司的目标
你具备
· 3-5 年销售 SaaS 产品的经验
· 大学学位或相关工作经验等同学历
· 在实现收入目标和成长初创企业方面有成功经验
· 具备或了解向客服中心销售的经验将被视为优势
· 有解决方案销售经验
· 积极的态度和专业的处事方式
· 优秀的沟通能力（书面、口头和面向客户）
· 有动力达成销售目标；擅长寻找新业务并成交交易
查看英文原文
Title: Senior Account Executive
Reports To: SVP of Sales
Location: Saint John NB, or Remote (Canada)
Who We Are
Procedureflow is a growing B2B SaaS company helping organizations make complex work easier for both people and AI. We believe the future of work is human and AI working from the same trusted knowledge. Our platform helps organizations turn complex processes, policies, and procedures into clear, structured guidance that employees and AI agents can follow with confidence.
We’re a collaborative, curious, and customer-focused team building the knowledge foundation organizations need to support consistent execution today and AI-enabled work in the future.
What We Do
Procedureflow transforms complex organizational knowledge into clear, visual, and structured workflows that guide both human employees and AI agents through the right steps and decisions.
For employees, that means less time searching through documents, faster onboarding, fewer errors, and greater confidence when handling complex work. For AI, it provides access to approved, governed processes so agents can operate from the same trusted source of truth as the people they support. By connecting human and AI execution through one reliable knowledge foundation, Procedureflow helps organizations improve consistency, compliance, efficiency, and customer experience.
What You’ll Be Doing
- Full cycle Account Executive focusing on generating and closing new business by developing solutions that deliver real value for customer organizations
- Lead generation, opportunity management, relationship development, with the objective of achieving revenue, client growth and client satisfaction targets
- Creating Contracts, negotiating terms and conditions, and working relationships for client territories consistent with the guidelines of the product
- Part of a highly passionate and engaged team, and contribute ideas and collaborate to meet the company’s targets
Who You Are
- 3-5 years of sales experience selling SaaS offerings
- University degree or relevant work experience equivalence
- Proven success in achieving revenue targets and growing a start-up business
- Knowledge and or/or experience selling to contact centres would be considered an asset
- Experience with solution selling
- Positive attitude with a professional approach
- Excellent communication skills (written, verbal, and customer-facing)
- Motivated to achieve sales targets; thrives on hunting for new business and closing deals
- Great at connecting innovative business solutions to customer pains
- Excel at finding and closing new business both over the phone, digitally and face to face
- Ability to travel to industry events and to visit customers
- Proficient in the use of AI solutions for go to market activities like prospect research, territory planning, outbound lead generation, sales strategy and customer presentations (experience with Claude, Copilot and ChatGPT would be an asset)
- Adept at strengthening your approach and sales presentation to fit different clients or industries
- Proficient with CRM (Salesforce would be an asset), ERP, and BPM tools
- Application of sales methodology to manage sales cycles
- Can create and evolve a social media or mass-market approach for generating leads and successfully work those opportunities
- Articulates current industry trends/issues and leverages this information in discussions with customer
- Consistently use sales tools and processes to create winning sales presentations
- Understands how operational processes contribute to the success of our customers
What We Offer
- Competitive Salary
- Benefits From Day One - and we cover the health & dental premiums
- Paternal Leave Top-Up
- Retirement Savings - employer matching up to 4%
- Employee Stock Options
- Home Office Equipment – laptop, monitor, mouse and keyboard are all included.
- Positive Team Culture - we work hard but we also have a lot of fun together!
Remote Workspace Requirements
This is a remote role where you’ll work from your home office in a safe and ergonomic setup. You’ll need a reliable internet connection that can support video calls and online collaboration. The work primarily involves using a computer for extended periods, so having a comfortable workspace that supports focus and well-being is important.
Apply Now!
The ProcedureFlow team is highly skilled, motivated, hardworking, and fun! This position would be ideal for you if you are looking to be part of a fast-growing SaaS business. Have we piqued your interested? Awesome! Submit an application today and let’s connect.
While our many of our opportunities are remote positions, only those who are a Canadian citizen or a permanent resident of Canada with a valid Canadian work permit will be considered. All applications are appreciated, however, only those being considered for interviews will be acknowledged.
ProcedureFlow is an equitable and diverse employer; connect with us today!
Originally posted on Himalayas