WFH Third Party Medical Collector
负债收藏人负责接收客户的进来电话，以及出发电话和联系消费者以谈判老账户支付安排，同时遵循联邦，州，公司和客户收取指南和法律。根据 HIPPA,联邦，州和公司要求处理医疗记录的准确性和保密性其他由经理分配的工作职责：为了成功地完成这项工作，个人必须能够满意地执行每一个基本任务。下列要求代表所需知识，技能和/或能力。可合理调整使残疾人能够履行基本功能教育和经验：· 需要高中文凭或 GED · 1年相关经验优先 · 要求在医疗收藏领域的前任经验 · 在呼叫中心环境工作之前的经验所需 KNOWLEDGE, SKILLS AND ABAILITIES: ·强有组织能力和沟通能力 · 使用专业语言和语法的能力 · 了解并完全遵守联邦和州所有规定 （包括 HIPAA 和 FDCPA）与有关 FDCPA,州和地方法律，收藏政策和程序 · Word 和 Excel 中介级到先进的微软技能 · 强大的多任务技巧以及处理快速调用环境中的高电话量的能力 · 强大的电话通信和谈判能力 · 一时交谈和打字的能力 · 使用加算，减法，乘法，分数和百分比计算数学计算能力 · 最少25wpm 的输入能力 • 医疗 · 高扣除性医疗计划的健康储蓄账户 ·牙科 ·视觉 · 生活保险 ·残疾保险 · 与公司相匹配的退休 · 有偿休日期 & 假期
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The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Professionally persuade patients to pay on past due medical debts
- Overcome stalls and objections and suggest money sources for debt payment
- Leave messages with consumers informing them of contact points via a mandated script
- Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
- Adhere to the production standards set for the department and client
- Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
Other duties as assigned by manager
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EDUCATION AND EXPERIENCE:
- A high school diploma or GED is required
- 1 year of relevant experience is preferred
- Previous experience in medical collections is required
- Previous experience working in a call center environment required
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong organization and communication skills
- Ability to use professional language and grammar
- Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
- Intermediate to advanced Microsoft skills in Word and Excel
- Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
- Strong telephone communication and negotiation abilities
- Must have the ability to simultaneously talk and type
- Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
- Ability to type minimum of 25 wpm
Benefits Offered:
- Medical
- Health Savings Account for High Deductible Medical plan
- Dental
- Vision
- Life Insurance
- Disability Insurance
- Retirement with Company Matching
- Paid Time Off & Holidays
- Employee Assistance Program
- Referral Program
Illinois, Maryland and New Jersey residents click below for compensation and benefits:
Hollis Cobb is an Equal Opportunity Employer
Originally posted on Himalayas