Part-Time Customer Experience Coordinator
总结加入一家获奖公司！我们是谁？自1967年以来，托尔兄弟一直在美国最好的地点建造豪华房屋和社区。今天，我们是一个运营在60多个市场的财富500强企业。我们是该国首创的奢品制造商，拥有行业中最广泛的产品供应和价格点，服务于初次，搬迁，活跃成年人以及第二户买家。从我们建造的房子到我们招募的人才，我们知道要成为最优秀的人，我们必须与最优秀的工作。托尔兄弟是一座受欢迎的不同观点和经验的地方，并以公平，尊严和尊重待遇所有背景的员工。我们相信每个员工都应该感到安全，在工作中成为他们真正的和真实的自己。我们的员工是我们家人，我们努力维护创始人灌输给我们的价值观，创造一个包容所有人的卓越的工作场所。美国奢品房屋建设公司 Toll Brothers 寻求一名兼职客户体验协调员来支持客户体驗团队。这个位置100%远程。什么机会？客户体育协调员是一个高可见性的角色，需要每天与客户直接互动。作为客户体验协调员，你在帮助所有托尔兄弟员工实现我们"快乐客户"的价值方面发挥着核心作用。首要责任是什么？· 在客户调查计划的一部分中与客户进行日常电话调查 · 清楚准确地记录电话调查结果；确保调研被分为正确类别 · 跟踪外部和内部各方的未完成调查 · 确保客户问题得到适当升级到客户体驗 （国家）和部门管理人员 · 与客户进行专业电话调查以评估特定的客户体育问题，方案或举措 ·保持公正的视角，以确保客户感到被听到，Toll Brothers 团队成员得到准确的反 ·提供改善客户体验，客户调查和 Toll Brothers 的想法 ·定期在一天内检查客户调查电子邮件框并及时回复客户电子邮件 这是一个非常好的机会加入美国最受尊敬的财富500家公司之一！资格 能否描述你？·有同情心的倾听者 ·能够解决冲突和缓解情况 ·响应性地处理问题
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Overview
Join an award-winning company!
Who are we?
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers, America's Luxury Home Builder, seeks a Part-Time Customer Experience Coordinator to support the Customer Experience Team. This position is 100% remote.
What is the opportunity?
The Customer Experience Coordinator is a high-visibility role that requires direct interaction with customers every day. As a Customer Experience Coordinator, you play a central role in helping all Toll Brothers employees live our value of “Delight the Customer.”
What are the primary responsibilities?
- Conduct daily phone surveys with customers as part of the customer survey program
- Document phone survey results clearly and accurately; ensure surveys are placed into correct categories
- Follow up on outstanding surveys with both external and internal parties
- Ensure that customer issues are properly escalated to Customer Experience (National), and Division managers
- Conduct ad-hoc phone surveys with customers to evaluate specific customer experience questions, programs, or initiatives
- Maintain an impartial perspective to ensure that customers feel heard and that Toll Brothers team members receive accurate feedback
- Provide ideas to improve customer experience, customer surveys, and Toll Brothers
- Check customer survey email box regularly during the day and respond to customer emails in a timely way
This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!
Qualifications
Does this describe you?
- Empathetic listener
- Able to resolve conflicts and de-escalate situations
- Responsive and detail oriented
Do you have these qualifications?
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· Attention to detail and organizational skills
- Verbal and written communication skills
- Proficient in Salesforce CRM (e.g., logging activities, running queries, creating tasks)
What are the requirements for working hours and location?
- Work hours each day are flexible and typically non-contiguous, extending outside of normal business hours to best align with the hours that customers are available (i.e., evenings, weekends, etc.)
- Work location is from home due to the nature of the hours and the need to work “in spurts” at different times of the day
We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
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Originally posted on Himalayas