呼叫中心代表 – 医疗补助会员支持（双语英语/西班牙语）
Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)
呼叫中心代表 – 医疗补助会员支持（英语/西班牙语双语）
地点：远程办公，南卡罗来纳州、北卡罗来纳州和佐治亚州
时薪：17.50美元/小时
用工类型：全职
班次信息：每周40小时
职位简介：
我们正在招聘一名呼叫中心代表 – 医疗补助会员支持（英语/西班牙语双语），您将在其中发挥关键作用，提供卓越的客户服务并解决复杂的客户咨询。在此职位中，您将处理升级的客户问题，在快节奏的呼叫中心环境中提供高质量的服务支持。您的帮助将对您所支持的组织产生积极影响。您能够成功地进行管理，解决咨询，并在满足绩效目标的同时提供积极的客户体验。
主要职责：
- 使用计算机系统，在呼叫中心环境中使用标准脚本和流程回应南卡罗来纳州医疗补助会员的咨询。
- 收集信息，评估来电者需求，研究并解决咨询，记录通话内容。
- 提供有关会员资格的清晰简洁信息，协助来电者完成医疗补助申请，并提供申请状态的更新。
- 遵循已制定的政策和程序，包括电话处理和升级流程。
- 作为医疗补助会员的倡导者，确保他们的需求得到满足。
- 在多个计算机屏幕上导航，访问和查看来自各种应用程序的信息。
- 使用5个系统收集信息，并记录最多3个系统。
所需资格：
- 年龄必须满18岁。
- 需要高中文凭或同等学历。
- 必须接受就业前的背景审查。
- 需要有在美国永久工作的合法授权，无需签证转移或签证担保。
- 有客户服务或呼叫中心经验者优先。
- 必须通过呼叫中心 – 服务技能评估和网络速度测试。
- 至少有一年电话客户服务或相关经验。
- 具备计算机操作能力，能够使用多个程序并在多个屏幕上导航。
- 能够在既定流程和程序中工作。
优选资格：
- 强大的客户服务、沟通和解决问题的能力。
- 有处理升级问题的经验。
查看英文原文
Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)
Location: Remote-South Carolina, North Carolina and Georgia.
Pay Rate: $17.50 per hour
Employment Type: Full time
Shift Information: 40 hours per week
Job Summary:
We’re hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish), where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.
Key Responsibilities:
- Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
- Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for Medicaid members to ensure their needs are met.
- Navigate across multiple computer screens while accessing and reviewing information from various applications.
- Utilizes 5 systems to gather information and document up to 3 systems
Required Qualifications:
- Must be 18 years of age or older.
- Have a High School Diploma or an equivalent of education required.
- Must be able to submit to a pre-employment screening.
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
- Customer service or call center experience preferred.
- Must pass the Call Center – Service Skills Assessment and Internet Speed test.
- A minimum of 1-year call center experience in telephone customer service or related experience.
- Computer literacy and ability to use multiple programs and navigate multiple screens.
- Comfortable working within established processes and procedures.
Preferred Qualifications:
- Strong customer service, communication, and problem-solving skills.
- Experience handling escalated customer concerns and complex issues.
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Proficiency in navigating multiple systems and maintaining accurate documentation.
- Attestation to detail, grammar, and spelling accuracy.
- One year of medical insurance or medical office experience, preferred.
- Computer system experience with data entry and database documentation knowledge.
- Previous call center or customer service experience.
- Experience handling inbound customer support calls.
- Bilingual skills in English/Spanish preferred.
What We Offer:
- Pay Rate is $17.50 per hour (Bi-weekly pay), which may be your state’s minimum wage. Please take this into consideration when applying.
- Benefits from day one (medical, dental, vision) for eligible roles.
- PerkSpot – Employee discount program.
- Paid time off and holidays.
- Paid training.
- Equipment provided.
- Career growth and advancement opportunities.
- Supportive and inclusive work environment.
- No weekend.
- Training is 4 weeks (8:30 am – 5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.
- Full time schedule (40 hrs. per week)
We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seatle, Washington, DC
Apply now and make an impact from day one
Pay Transparency:
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.
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Originally posted on Himalayas