客户成功经理
Customer Success Manager
我们是谁
CXAPP 是一家具有前瞻性思维的技术公司，利用人工智能和数据科学推动创新并提供前沿解决方案。在 CXApp，我们是室内智能的先驱，为人员、场所和事物提供可操作的洞察。我们的旗舰产品“CXAI”（原 CXApp）是一个企业级的工作场所体验平台。我们的技术和解决方案帮助企业客户在“随时随地办公”的世界中，为员工、合作伙伴、客户和访客提供全面的业务旅程。
我们自豪于以积极的方式影响客户的日常生活，并持续突破我们平台能为他人带来的益处。
技术：
CXApp 平台的技术栈使用原生地图、分析、设备端定位和应用技术。整体解决方案帮助组织为员工提供无缝的工作环境，功能包括：热座和会议室预订、数字地图上的逐向导航、全公司新闻动态、应用内公司同事和工作场所设施目录，以及可预订的机会和体验。
职位描述：
你是否热衷于帮助客户取得成功和蓬勃发展？你是否有在 SaaS 或技术环境中推动采用、扩展和续约的可靠业绩？如果是这样，我们希望你加入我们的团队，担任客户成功经理。
职位概述：作为客户成功经理，你将在确保客户满意度、成功和与 CXApp 的持续合作中发挥关键作用。你将负责推动产品采用、识别扩展机会，并确保客户群体的高续约率。你的重点将是建立牢固的关系，了解客户需求，并提供卓越的价值。此客户成功经理职位是在加利福尼亚州洛杉矶地区的远程岗位。
主要职责：
- 客户入职：引导新客户完成入职流程，确保他们顺利且成功地开始使用我们的产品或服务。
- 采用与参与：监控客户对我们的产品的使用和参与情况，主动识别推动更多采用和价值的机会。
- 关系建设：与客户组织中的关键利益相关者建立并维护牢固、持久的关系，成为他们成功的可信顾问和倡导者。
- 产品知识：发展对产品的深入了解
查看英文原文
Who We Are
CXAPP is a forward-thinking technology company that leverages AI and data science to drive innovation and deliver cutting-edge solutions. At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product “CXAI” (formerly CXApp) is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere’ world for employees, partners, customers, and visitors.
We take pride in the way we positively impact the daily lives of our customers and continue to push the boundaries of how our platform can benefit others.
The technology:
The CXApp platform tech stack uses native mapping, analytics, on-device positioning and app technologies. The overall solution helps organizations provide a frictionless work environment to employees with features such as: hot desk and room booking, indoor navigation with turn-by-turn directions on a digital map, company-wide news feeds, an in-app company directory of colleagues and workplace amenities, as well as bookable opportunities and experiences.
Job Description:
Are you passionate about helping customers succeed and thrive? Do you have a proven track record of driving adoption, expansion, and renewals in a SaaS or technology environment? If so, we want you to join our team as a Customer Success Manager.
Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product adoption, identifying expansion opportunities, and ensuring high renewal rates among our customer base. Your focus will be on building strong relationships, understanding customer needs, and delivering exceptional value. This CSM role is a remote position in the Los Angeles, California area.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and successful start with our products or services.
- Adoption and Engagement: Monitor customer usage and engagement with our products, proactively identifying opportunities to drive increased adoption and value.
- Relationship Building: Build and nurture strong, long-lasting relationships with key stakeholders within customer organizations, becoming a trusted advisor and advocate for their success.
- Product Knowledge: Develop a deep understanding of our products or services and their applications within each customer's unique context.
- Account Planning: Collaborate with cross-functional teams, including sales, product, and support, to develop and execute account plans that drive customer success and growth.
- Expansion Opportunities: Identify opportunities for upselling or cross-selling additional products or services to existing customers, working closely with the sales team to maximize revenue.
- Renewal Management: Ensure a high percentage of customer renewals by proactively addressing any potential issues or concerns and demonstrating the ongoing value of our solutions.
- Customer Feedback: Collect and relay customer feedback to internal teams, advocating for product improvements and enhancements based on customer needs.
- Customer Advocacy: Encourage and support satisfied customers to become advocates, sharing their success stories and referrals.
Qualifications:
- Bachelor's degree in business, marketing, or a related field (MBA a plus).
- Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company.
- Strong understanding of customer success principles and best practices.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Exceptional problem-solving and project management skills.
- Self-motivated, results-driven, and able to work independently and as part of a team.
- Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.
If you feel you have the qualifications we are looking for and CXApp sounds like something you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.
At CXApp, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diversity & inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain people from a diverse candidate pool. We welcome and encourage applications from people of all abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Originally posted on Himalayas