V104 - 法律受理专员
V104 - Legal Intake Specialist
对于有抱负、文化多元、充满好奇心的职场人，Job Duck 帮助你发掘并培养潜力。我们为你提供与美国雇主合作的远程工作机会，这些雇主认可并欣赏你的技能，让你不仅能够生存，更能蓬勃发展。
作为一家生活方式公司，我们确保每一位在这里工作的人都能享受愉快的时光，这也是我们自2022年以来每年都获得“最佳工作场所”认证的原因！
职位描述：
Job Duck 正在寻找一位富有同理心、高度组织化的客户接待专员，作为寻求法律支持的潜在客户的第一接触点。在此职位中，你将引导潜在客户完成接待流程，评估他们的需求，并确保他们得到适当的下一步指引。你将在建立积极的第一印象、建立信任以及帮助个人在重要人生转变期间感到被支持方面发挥关键作用。
理想的候选人应具备出色的沟通能力，能够在同理心与专业性之间取得平衡，喜欢与人打交道，并能在快节奏、以客户为中心的环境中茁壮成长。通过保持准确的记录、协调咨询，并支持客户的整个旅程，你将直接为公司的增长和成功做出贡献。
• 薪资范围：1,142 美元至 1,220 美元
职责包括但不限于：
• 更新公司的数据库、报告或电子表格，以跟踪来电、合格线索、预约咨询、推荐来源及其他关键指标
• 与尚未预约咨询或在咨询后未继续推进的潜在客户保持沟通。
• 准备服务协议，并跟进确保潜在客户签署协议并支付约定费用。
• 为销售人员准备进行成功对话/咨询所需的所有信息。
• 确保每位联系公司的人都能通过咨询、转介、教育资源或其他适当指导获得帮助。
• 启动并管理已安排咨询的潜在客户的前期接待流程。
• 安排合格线索进行初次咨询（销售电话）。
• 与线索沟通，通过一系列问题判断其是否为合格线索，并确定是否存在利益冲突的可能。
要求：
- 需要有客户服务经验。
- 需要使用 CRM 系统的经验，特别是数据追踪和报告相关经验，
查看英文原文
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Job Duck is seeking a compassionate, highly organized Intake Specialist to serve as the first point of contact for potential clients seeking legal support. In this role, you will guide prospective clients through the intake process, assess their needs, and ensure they are connected with the appropriate next steps. You will play a critical part in creating a positive first impression, building trust, and helping individuals feel supported during important life transitions.
The ideal candidate is an excellent communicator who can balance empathy with professionalism, enjoys working with people, and thrives in a fast-paced, client-focused environment. By maintaining accurate records, coordinating consultations, and supporting the client journey, you will contribute directly to the firm's growth and success.
• Salary Range: 1,142 USD to 1,220 USD
Responsibilities include, but are not limited to:
•Updates the Firm’s databases, reports, or spreadsheets to track incoming calls, leads qualified, consultations scheduled, referral sources, and other key metrics
• Maintain communication with prospects who have not scheduled consultations or have not moved forward after consultations.
• Prepares engagement agreements and follows up to ensure prospects sign the agreement and make the agreed payment.
• Prepares salespeople with all the information needed for a successful conversation/consultation.
• Ensure every individual who contacts the firm receives assistance through consultations, referrals, educational resources, or other appropriate guidance.
• Initiate and manage the pre-engagement process for prospects scheduled for consultations.
• Schedule qualified leads for initial consultations (sales calls).
• Talk to leads and identify whether they are qualified leads by asking a series of questions and determine whether there is potential for a conflict of interest.
Requirements:
- Prior customer service experience required.
- Experience with a CRM, particularly data tracking and reporting, required.
- Knowledge of the legal industry is an asset.
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas