Customer Support Specialist (Night Shift)
你的责任：· 首线支持，包括通过聊天，电子邮件和电话处理客户和内部用户请求 （很少发生）在英语中；· 为我们的产品和服务提供咨询，如云，CDN,托管，人工智能等；· 通过技术诊断解决技术问题并收集有关客户和用户事件的信息，如果需要将其转发到更高水平的技术支持。我们预计你有：· 1年以上技术支持经验 · 网络知识 （TCP/IP, DNS, MAC 地址，ping,追踪路由）· 对硬件和软件诊断的良好理解 （阅读日志等）. · 英语水平 B2或以上 · 优秀的客户宣传和软技能 · 强大的解决问题能力 · 快速学习，组织，团队参与者 · 有责任心，礼貌，乐观感以及强有力的沟通技巧 · 可以清楚地简单地解释复杂概念 · 熟练优先任务：· 云计算，CDN 或托管经验 · Linux 和 API 的体验 关于时间表：你将在连续两天工作夜班，然后是休息。这轮从21:00到09:00间，共工作12小时，包括1小时休息。我们提供的内容：我们对员工的认可，并提供了一套福利方案，旨在支持你在 Gcore 旅程中健康，幸福和职业成长：· 竞争性薪水 ·灵活的工作时间 · 根据你的角色进行远程，混合或办公工作选择 · 从世界任何地方工作每年最多45天 · 为你和家人提供私人医疗保险* ·额外5个假日* ·额定付费病假日* • 获得重要的生活活动和生日补贴 · 语言课程 ·现代办公空间免费吃零食，饮料和娱乐选项* ·团队体育活动* *请注意，这项福利可能因你的国家而异。关于公司 Gcore 是提供一流的网络性能，内容交付和安全方面的国际云和边缘领先者。总部位于卢森堡，拥有世界各地办事处，该公司为全球领导人提供其解决方案。全世界数以百万计的人使用基于我们的基础设施和服务的应用程序和游戏：我们受到了世界坦克，阿尔比翁在线，Avast,光子，团结，沙盒互动等公司信任。了解更多关于
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Your Responsibilities:
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
We Expect you to Have:
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have:
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
About the schedule:
You will work two consecutive night shifts, followed by two days off.
The shift runs from 21:00 till 09:00, totalling 12 hours of work time, including a 1-hour break.
What We Offer:
We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
*Please be aware that this benefit may vary depending on your country.
About the Company
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
To find out more about Gcore, please check out our product website, LinkedIn page, and Instagram account. Let’s transform the Internet together!
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.
You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.
Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Originally posted on Himalayas