客户成功主管（SaaS）
Head of Customer Success (SaaS)
关于我们
Haut.AI 是一家处于个性化护肤解决方案前沿的创新 BeautyTech 初创公司。我们结合科学研究与人工智能，提供真正有效的创新解决方案。公司由人工智能科学家创立，获得欧洲领先风险投资公司的支持，在人工智能和美容科技两个快速增长的市场交汇点上运营。
职位描述
你将负责：战略与执行
- 设计全面的客户成功运营流程：无缝的入职流程、加速采用、可预测的续约、战略性扩展
- 亲自管理并拓展我们最重要的企业客户
- 建立自动化健康评分追踪系统，提前发现潜在风险
团队与文化
· 招募、培养并领导一支由3人组成的世界级客户成功团队
- 创建可扩展的指南、KPI 和报告框架，用于客户健康状况、NPS 和收入增长
- 将 CRM 工作流程与产品和支持系统整合，实现无缝的客户体验
收入影响
· 将客户反馈转化为产品和销售的真实洞察
- 通过战略性客户管理推动可衡量的扩展收入
- 证明优秀的客户成功能带来收益，并负责这一指标
在该职位上取得成功所需的条件
- 在 SaaS/科技公司有6年以上客户成功或客户管理经验，其中2年以上团队管理经验
- 有与企业客户打交道的真实业绩记录——你能在高级利益相关者面前自如应对
- 你之前建立过一流的客户成功流程、指南和最佳实践，而不仅仅是执行它们
- 有自动化客户健康监控和风险检测的经验
- 亲力亲为的领导风格，你制定战略并亲自参与执行
- 优秀的英语能力，以及真实的高管气质
为什么加入我们？
- 竞争性的基本薪资 + 明确透明的奖金结构
- 全程远程办公，跨欧盟时区灵活安排
- 带薪休假和公司提供的笔记本电脑
- 难得的机会从零开始打造客户成功体系——你将在这个过程中留下所有印记
- 一个协作、真正支持型的团队，注重实际成果
- 直接影响产品和公司增长
- 在人工智能、科学和美容的交叉领域有成长空间
查看英文原文
about us
Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.
We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
job description
What You'll Do: Strategy & Execution
- Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
- Personally manage and expand our most strategic enterprise accounts
- Build automated health-score tracking systems that surface risks before they become problems
Team & Culture
· Recruit, develop, and lead a world-class Customer Success team of 3 people
- Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
- Integrate CRM workflows with product and support systems for seamless customer experiences
Revenue Impact
· Turn client feedback into real intelligence for Product and Sales.
- Drive measurable expansion revenue through strategic account management.
- Prove that great Customer Success makes money — and own that number.
What Will Help You Thrive in This Role
- 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
- A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
- You've built top-notch CS processes, playbooks, and best practices before, not just run them.
- Experience automating customer health monitoring and risk detection.
- A hands-on leadership style, you set strategy and roll up your sleeves.
- Exceptional English and genuine executive presence.
why us?
- Competitive base salary + a clear, transparent bonus structure
- Fully remote, with flexibility across EU time zones
- Paid time off and a company-issued laptop
- A rare chance to build a CS function from the ground up — your fingerprints on everything
- A collaborative, genuinely supportive team that ships
- Direct impact on product and company growth
- Room to grow at the intersection of AI, science, and beauty
Originally posted on Himalayas