客户成功顾问（居家办公）
Client Success Advisor (WFH)
关于我们
我们与加拿大的工会、信用合作社和协会合作，帮助他们的成员获得支持家庭的长期福利计划。我们的目标是确保工薪家庭在未来有可靠的保障。
我们目前正处于增长阶段，正在寻找喜欢与人打交道并希望获得稳定长期机会的人。
你将负责
在这个职位中，你将直接与家庭沟通，以简单易懂的方式引导他们了解可用的福利。你将帮助人们做出明智的决定，同时保持流程顺畅专业。
- 通过虚拟方式（Zoom）与客户会面，审核他们的福利选项
- 准确完成并管理所有必要的文件
- 与客户保持联系，建立牢固的长期关系
- 与团队合作，改进工作流程和客户体验
你需要具备
- 在加拿大工作的合法授权
- 高中文凭或同等学历（进一步教育为加分项）
- 有客户服务经验或与人打交道的经验有助于工作，但不是必需条件
适合你的特质
- 强大的沟通技巧，自信地与人交流
- 有条理且注重细节
- 能够在远程环境中适应并保持高效
- 以解决问题为导向，保持积极态度
- 能够独立工作，也能作为团队一员协作
你可以期待
- 全面的福利包（牙科、处方药、旅行等）
- 全程远程办公，时间灵活
- 持续的培训和清晰的成长机会
- 奖金、激励措施和公司支付的旅行
- 一个支持你的团队，重视你的努力和成果
最初发布于 Himalayas
查看英文原文
About Us
We collaborate with unions, credit unions, and associations across Canada to help their members access long-term benefit programs that support their families. Our goal is to make sure working households have reliable coverage in place for the future.
We're currently growing and looking for individuals who enjoy working with people and want a stable, long-term opportunity.
What You'll Do
In this role, you'll speak directly with families and guide them through their available benefits in a simple, easy-to-understand way. You'll be helping people make informed decisions while keeping the process smooth and professional.
- Meet with clients virtually (Zoom) to review their benefit options
- Complete and manage all required documentation accurately
- Stay in touch with clients to build strong, ongoing relationships
- Work alongside your team to improve workflows and client experience
What You'll Need
- Legal authorization to work in Canada
- High school diploma or equivalent (additional education is a bonus)
- Experience in customer service or working with people is helpful, but not required
What Makes You a Good Fit
- Strong communication skills and confidence speaking with people
- Organized and detail-oriented
- Able to adapt and stay productive in a remote environment
- Solutions-focused with a positive attitude
- Works well both independently and as part of a team
What You Can Expect
- Full benefits package (dental, prescriptions, travel, etc.)
- Fully remote work with flexible hours
- Ongoing training and clear opportunities to grow
- Bonuses, incentives, and company-paid trips
- A supportive team that values your effort and results
Originally posted on Himalayas