客户服务副总裁
Vice President Client Services
Sagility 结合行业领先的科技与以转型为导向的流程管理服务，以及数十年的医疗健康领域专业知识，帮助客户更贴近其会员。公司通过临床、个案管理、会员参与、供应商解决方案、支付准确性、理赔成本控制和分析等服务，优化整个会员/患者体验。Sagility 在5个国家拥有超过25,000名员工。
副总裁 客户服务职位描述：
教育背景：
工商管理、医疗健康管理或相关领域的学士学位
工作经验：
15年以上相关领域经验。有医院经验和/或收入周期外包供应商经验者优先
必备技能：
- 在全球客户服务或客户管理的高管领导岗位上有成功经验，专注于战略规划与执行。
- 在多个地区带领和发展高绩效团队方面有显著成果。
- 优秀的个人交往和沟通能力，能够在多元文化和区域背景下建立信任、影响他人并进行协作。
- 强烈的商业敏锐度和战略思维，能够推动全球客户成功，发现增长机会，并处理复杂的全球客户关系。
- 出色的问题解决和冲突调解能力，以客户为中心。
- 熟练使用CRM软件和其他相关工具。
- 深入了解医疗行业，包括其全球趋势、法规和最佳实践。
职责与工作内容：
- 为客户服务部门提供战略愿景和领导力，使其与公司的整体全球增长计划和目标保持一致。
- 制定并执行全面的战略和举措，以提升全球客户满意度，推动客户成功并实现业务增长目标。
- 与高管团队合作，塑造整体全球战略，并确保客户服务与之保持一致
查看英文原文
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Vice President Client Services,will be responsible for leading and optimizing our client services function on a global scale, driving client satisfaction, and ensuring the success of international client partnerships. They will provide strategic leadership, manage a diverse team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success worldwide.Job title:
Vice President Client ServicesJob Description:
Education:
Bachelor's degree in business administration, healthcare management, or a related field
Experience:
15+ years experience in related field. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred
Mandatory Skills:
- Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution.
- Demonstrated success in leading and developing high-performing teams across multiple regions.
- Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts.
- Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships.
- Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.
- Proficiency in CRM software and other relevant tools.
- In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices.
Roles & Responsibilities:
- Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives.
- Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets.
- Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values.
- Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements.
- Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships.
- Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations.
- Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability.
- Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients.
- Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives.
- Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation.
- Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals.
- Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors.
- Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships.
- Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services.
Sagility Offers Competitive Benefits Including:
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Account
- Life Assistance Program
- 401K with employer contribution
- PTO and Sick Time
- Tuition Reimbursement
Join our team, we look forward to talking with you!
An Equal Opportunity Employer/Vet/Disability
Location:
Work@Home USAUnited States of AmericaOriginally posted on Himalayas