患者接待礼宾员 - 远程
Patient Access Concierge - REMOTE
职位类型：
全职
班次：
白班
职位描述：
患者接待专员 - 纽约州阿伦敦
这是一个基于电话的职位，负责注册患者、安排预约和手术，在（预）注册过程中验证患者的人口统计信息、临床信息、财务信息和保险信息，接受现场支付或提供支付选项指导，并为服务交付进行患者清关。
该职位为远程办公。
职位亮点：
发展机会：完善的培训计划，丰厚的学费补贴和职业发展
- 工作/生活：办公时间 – 周一至周五
- 我们提供优厚福利，包括具有竞争力的薪资、带薪假期。学费报销等。
工作内容：
- 验证患者身份、人口统计信息和保险覆盖情况。
- 接受现场支付。
- 准确将患者信息输入到相应的医院信息系统中。
- 将有关财务责任的问题患者转介给合适的资源。
- 如适用，接受医疗授权或转诊表格。
- 处理关键文件以协助获取保险信息。
- 为自付费用提供支付预估。
- 教育患者/家属使用注册自助机或在线系统。
- 识别常规问题并上报给患者接待专员主管。
任职要求：
- 高中毕业，有专科文凭者优先。
- 1至3年在医院或诊所、保险公司、管理护理组织或其他医疗财务服务环境的工作经验，从事医疗理赔处理、财务咨询、财务清关、会计或客户服务活动。
- 其他行业同等客户服务经验也可考虑。
- 熟悉保险和政府项目、法规和计费流程（如医保、医疗补助、社会保障残疾、军人医疗、补充安全收入残疾），管理护理合同和利益协调者优先。
- 具备医学术语、解剖学和生理学以及病历编码（ICD-10、CPT、HCPCS）的基本知识。必须掌握核心微软套件（Word、PowerPoint、Excel）的基本操作。
- 优秀的沟通能力（口头和书面），数据录入能力和组织能力。良好的人际交往能力是必要的。
查看英文原文
Employment Type:
Full timeShift:
Day ShiftDescription:
Patient Access Concierge - Albany, NY
This is a phone-based position to register patients, schedule appointments and surgeries, verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.
This position is a remote position.
Position Highlights:
Advancement: Strong orientation program, generous tuition allowance and career development
- Work/Life: Office Hours – Monday - Friday
- We offer great Benefits including: Competitive Pay, Paid Time Off. Tuition Reimbursement, etc.
What you will do:
- Verifies patient identification, demographic information, and insurance coverage.
- Accepts point of service payments.
- Enters patient information accurately into appropriate hospital information system(s).
- Refers patients with questions regarding financial liability to appropriate resource(s).
- Accepts medical authorization or referral forms, if appropriate.
- Processes key documents to facilitate obtaining insurance information.
- Provides payment estimates for out of pocket costs.
- Educates patients/families on the use of registration kiosks or online systems.
- Identifies routine issues and escalates to Lead Patient Access Concierge.
What you will need:
- High school diploma. Associate degree in preferred.
- One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities.
- Consideration may be given for commensurate customer service experience in another industry.
- Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.
- Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred. Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
- Excellent communication skills both verbal and written, data entry skills, and organizational abilities. Superior interpersonal skills are necessary for interacting with customers and colleagues. Accuracy, attention to detail, ability to work independently, and good time management skills are required.
- Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.
Pay Range:$17.25 - $23.00
Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Originally posted on Himalayas