客户服务代表
Customer Service Rep
作为职场解决方案客户服务中心代表，你将通过高效处理咨询、深入研究问题并确保顺畅的客户体验，为我们的保单持有人和提供方提供卓越服务。在此职位中，你将支持我们团体保险产品（包括残疾、人寿、意外、重大疾病、住院补偿和带薪休假）中各种客户的需求，从简单的保单问题到更复杂的理赔相关咨询。你将使用多种内部系统和资源来调查、解决并有效沟通解决方案。你倾听、分析信息和清晰沟通的能力对于帮助客户理解其福利、解决疑虑并对其所获得的服务充满信心至关重要。
培训时间为周一至周五，上午8:00至下午4:30 CST。
培训结束后，你的常规班次将调整为我们的闭店时间：上午9:00至下午5:30 CST / 上午10:00至下午6:30 EST。
我们能为你提供的：
- 时薪20.50美元，另有年度奖金机会，
- 401(k)计划，公司缴纳2%的金额，另有6%的匹配。
- 工作与生活平衡，包含假期、个人时间和带薪假日。详情请参阅我们的福利和优惠页面。
- 申请此职位的候选人目前及未来任何时候均不得要求就业签证支持。
你将负责：
- 在快节奏环境中处理来电，为常规咨询提供出色客户服务，并在需要时协助处理复杂案例。
- 研究并分析收到的咨询，使用相关系统和政策解决客户问题。
- 拨打外线电话，获取系统中不易获得的信息。
- 及时了解公司、行业变化和相关法规，以确保合规性和有效性。
- 运用服务补救技巧，将投诉转化为业务增长和客户留存的机会。
你将带来的：
- 在客户服务或呼叫中心环境中的经验。
- 出色的口头和书面沟通能力，具备良好的决策和分析能力。
- 有证明的电话服务技能，能够持续提供高质量的客户服务。
- 准时出勤，能够灵活适应不同班次，包括加班。
- 熟练使用计算机系统和键盘输入，注重细节。
- 强大的人际交往能力，能够同时处理多项任务并适应变化。
查看英文原文
As a Workplace Solutions Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave—ranging from straightforward policy questions to more complex claim related inquiries. You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively. Your ability to listen, analyze information, and communicate clearly will be essential in helping customers understand their benefits, resolve concerns, and feel confident in the service they receive.
Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.
Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST
WHAT WE CAN OFFER YOU:
- Hourly Wage: $20.50, plus annual bonus opportunity,
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
- Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed.
- Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies.
- Make outgoing calls to gather information on inquiries not readily available in systems.
- Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness.
- Utilize service recovery techniques to turn complaints into opportunities for business growth and retention.
WHAT YOU’LL BRING:
- Experience in a customer service or contact center environment.
- Excellent oral and written communication skills, with strong decision-making and analytical abilities.
- Demonstrated telephone skills, providing quality customer service consistently.
- Reliable attendance and flexibility to work various shifts, including overtime.
- Proficient in computer systems and keyboarding, with a focus on detail orientation.
- Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction.
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
PREFERRED:
- Strong planning and organizational skills with the ability to prioritize effectively.
- Basic product knowledge relevant to the assigned area.
- Familiarity with medical terminology.
We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at . Please allow at least one week from time of applying if you are checking on the status.
Stay Safe from Job ScamsMutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!
Hiring Policies and Legal Notices
Salary: C16 | Pay Scale: CRP C16 - HourlyOriginally posted on Himalayas