Customer Success Consultant
关于中心软件：中心软件® 是一个全球领先的，为零售商，品牌和制造商提供创新性和人工智能化的产品概念到商业化平台。我们为零售，时尚，奢品，鞋类，户外，家居和消费品品牌提供了最优秀的解决方案来规划，设计，开发，源代，遵守，购买，制造，价格，分配，销售和补充产品。我们的技术使品牌能够简化流程，提高效率并以信心运营在不断变化的市场中。我们的故事是快速增长，大胆的想法和非凡的机会之一。我们来挑战现状，我们正在寻找那些想做同样的事情的人才。无论你在世界何处，这是你的机会成为一些非凡的的一部分。客户成功顾问零售规划和定价报告：关于中心软件的客户成功咨询，计划和定价副总裁中心软件® 是全球领先者，为零售商，品牌和各个规模的制造商提供创新性和人工智能支持的产品概念到商业化平台。我们为零售，时尚，奢品，鞋类，户外，家庭和消费品品牌提供先驱的最佳解决方案来规划，设计，开发，采购，合规，买入，制造，定价，销售和补充产品。我们的技术使品牌能够简化流程，提高效率并以信心运营在不断变化的市场中。我们的故事是快速增长，大胆的想法和非凡的机会之一。我们在这里挑战现状，我们正在寻找想要做同样的事情的人才。无论你在世界中的哪个地方，这是你的机会成为一些特殊的事情的一部分。关于团队 我们的联合零售规划和定价团队汇集了商业顾问，客户成功和支持专家，项目经理，建筑师以及数据科学与工程专家。我们帮助零售商和品牌连接计划和定价决策在产品生命周期中，从季前规划和分类决定到季内需求预测，分配，补充和价格优化。作为一个全球团队，我们将零售专业知识与人工智能技术结合在一起，以帮助客户提高库存性能，收入，利率和运营效率。关于角色 我们正在寻找一名成功顾问来支持客户登机上班
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About Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Customer Success Consultant
Retail Planning and Pricing
Reports to: VP of Customer Success Consulting, Planning and Pricing
About Centric Software
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
About the Team
Our combined Retail Planning and Pricing team brings together business consultants, customer success and support specialists, project managers, architects, and data science and engineering experts. We help retailers and brands connect planning and pricing decisions across the product lifecycle, from pre-season planning and assortment decisions to in-season demand forecasting, allocation, replenishment and price optimisation. Working as a global team, we combine retail expertise with AI-powered technology to help customers improve inventory performance, revenue, margins and operational efficiency.
About the Role
We are looking for a Customer Success Consultant to support customer onboarding and ongoing success after go-live for our AI-driven Retail Planning and Pricing SaaS platform. You’ll combine business consulting expertise with an understanding of merchandise planning, pricing and analytics to help customers adopt the solution and realise its value. This role spans implementation, product adoption and long-term customer relationships.
What You Will Do
· Own and develop a portfolio of 5–10 customers, building strategic relationships and long-term roadmaps.
· Act as the business subject matter expert during onboarding, helping customers adopt the platform effectively.
· Work with solution architects, data science and engineering teams, and project managers to define the solution and configuration that best meet each customer’s needs.
· Create and maintain a detailed business blueprint, mapping customer structures, processes and requirements to the solution.
· Identify gaps and opportunities in customer processes and recommend configuration changes or other improvements.
· Analyse markdown and inventory optimisation results, develop an understanding of the AI models and manage customer acceptance of their recommendations.
· Lead quarterly business reviews, user training, change requests and upgrades, meeting customers remotely and on site as needed.
· Partner with Customer Support to maintain operational satisfaction and gather customer feedback through Net Promoter Score surveys.
· Manage, communicate and document configurations, incidents, feature requests and change requests, coordinating timely internal follow-up.
· Provide feedback to Product teams and continuously improve customer success, project, service and requirements management processes.
· Work with account managers and pre-sales colleagues on upsell and cross-sell opportunities.
· Track customer-specific time and effort accurately.
What You Bring
· A degree in business administration, management, merchandising or a related technical field.
· Experience in retail merchandising and consulting, preferably within fashion and lifestyle.
· Strong analytical and logical reasoning skills, with the ability to translate customer processes into solution designs and roadmaps.
· A solution-oriented approach, strong communication skills and confidence working with customers and stakeholders at all levels.
· Comfort working in a SaaS environment and familiarity with Microsoft Office applications and business intelligence tools.
· Business-fluent English.
· Initiative, curiosity and a willingness to learn and take ownership of challenges.
· Ability to collaborate in a dynamic, diverse and multinational team.
· Willingness to travel occasionally; customers are primarily served remotely.
Additional Experience
The following would be an advantage:
· Additional languages.
Why Join Us
Join a global team working at the intersection of retail, enterprise software and applied AI. You’ll have the opportunity to contribute to business-critical customer outcomes, develop your expertise and collaborate with colleagues across our combined Retail Planning and Pricing team.
Compensation and Benefits
The anticipated base salary range for this position is $100,000 – $130,000 per year. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.
This position may also be eligible for a bonus. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Originally posted on Himalayas