医疗助理（排班与会员外联） 6723
Medical Assistant (Scheduling & Member Outreach) 6723
Advantmed 是一家领先的医疗解决方案公司，与健康计划和医疗服务提供者合作，通过人群健康管理、预防性护理、风险调整和护理协调项目改善患者结果。我们的团队致力于帮助会员获得所需的护理，同时在美国范围内对医疗质量产生实质性影响。
职位名称：医疗助理（预约与会员外联）
部门：人群健康 / 护理协调
地点：远程 / 呼叫中心
汇报对象：团队主管 / 运营经理
职位简介
医疗助理将通过联系会员，向他们介绍预防性医疗福利，并安排年度健康检查（AWV）、预防性筛查和初级护理咨询预约，从而支持医疗保健提供者。该职位需要出色的沟通能力、医疗知识以及通过电话与会员互动的能力。
主要职责
会员外联与预约
- 通过外拨电话联系会员，安排医疗预约。
- 向会员介绍可用的医疗福利和预防性服务。
- 在预约系统中安排、重新安排和确认预约。
- 跟进未赴约的会员和回拨请求。
- 处理与预约和医疗项目相关的来电。
- 准确记录通话结果和会员互动情况。
医疗协调
- 审核会员资格和预约要求。
- 协助会员了解年度健康检查、预防性筛查和护理缺口关闭。
- 与医疗机构和内部团队协调，确保预约可用性。
- 将临床问题上报给相应的医疗专业人员。
文档与合规
- 在 EMR/CRM 平台中维护准确的会员记录。
- 确保符合 HIPAA 规定和患者隐私。
- 达到质量、生产力和出勤率的要求。
关键技能
- 优秀的沟通能力
- 客户服务
- 预约安排
- 会员参与
- 医疗知识
- 数据录入与文档管理
- 问题解决能力
- 时间管理
绩效指标
- 安排的预约数量
- 联系率
- 转化率
- 拒绝率
- 出勤与依从性
- 质量评分
- 合规准确性
要求
必备资格
- 高中毕业文凭或 GED。
- 医疗助理认证（CMA、RMA、CCMA）优先。
- 1年以上相关工作经验
查看英文原文
Advantmed is a leading healthcare solutions company that partners with health plans and providers to improve patient outcomes through population health, preventive care, risk adjustment, and care coordination programs. Our team is dedicated to helping members access the care they need while making a meaningful impact on healthcare quality across the United States.
Job Title: Medical Assistant (Scheduling & Member Outreach)
Department: Population Health / Care Coordination
Location: Remote / Call Center
Reports To: Team Leader / Operations Manager
Job Summary
The Medical Assistant will support healthcare providers by contacting members, educating them on preventive healthcare benefits, and scheduling appointments for Annual Wellness Visits (AWV), preventive screenings, and primary care consultations. The role requires strong communication skills, healthcare knowledge, and the ability to engage members over the phone.
Key Responsibilities
Member Outreach & Scheduling
- Contact members via outbound calls to schedule healthcare appointments.
- Educate members on available healthcare benefits and preventive services.
- Schedule, reschedule, and confirm appointments in the scheduling system.
- Follow up with members regarding missed appointments and callback requests.
- Handle inbound inquiries related to appointments and healthcare programs.
- Accurately document call outcomes and member interactions.
Healthcare Coordination
- Review member eligibility and appointment requirements.
- Assist members in understanding Annual Wellness Visits, preventive screenings, and care gap closures.
- Coordinate with provider offices and internal teams to secure appointment availability.
- Escalate clinical concerns to the appropriate healthcare professional.
Documentation & Compliance
- Maintain accurate member records within EMR/CRM platforms.
- Ensure HIPAA compliance and patient confidentiality.
- Meet quality, productivity, and attendance expectations.
Key Skills
- Excellent Communication
- Customer Service
- Appointment Scheduling
- Member Engagement
- Healthcare Knowledge
- Data Entry & Documentation
- Problem Solving
- Time Management
Performance Metrics
- Appointments Scheduled
- Contact Rate
- Conversion Rate
- Decline Rate
- Attendance & Adherence
- Quality Scores
- Compliance Accuracy
Requirements
Required Qualifications
- High School , Diploma or GED.
- Medical Assistant Certification (CMA, RMA, CCMA) preferred.
- 1+ year experience in healthcare, care coordination, patient scheduling, or call center operations.
- Basic understanding of medical terminology.
- Strong verbal communication and patient engagement skills.
- Proficiency in Microsoft Office and healthcare systems.
Preferred Qualifications
- Experience with Medicare Advantage members.
- Experience in appointment scheduling, patient outreach, or population health programs.
- Bilingual (English/Spanish) preferred.
- Knowledge of preventive care and healthcare benefits.
Benefits
- Competitive Hourly Pay
- Health Benefits
- Paid Time Off (PTO)
- 401(k) Plan
Originally posted on Himalayas