Senior Virtual Assistant / Catering Admin
总结：客户寻找一个饥饿的个人来支持餐饮业务，帮助推动销售增长。这个角色结合了行政和运营管理，以提供卓越服务并协助实现收入目标。理想的候选人将擅长提供细节导向支持，热衷于伟大的食物，客户服务和与重复客户建立关系。基本职责和责任包括以下。其他任务可能会被分配。账号管理：·有效地管理电子邮件，进来的电话和在线订单。·通过鱼媒体监督订单路由，以准确及时交付。· 与商店和经理沟通订单细节。· 支持大型餐饮订单，提供服务，交付和设置。销售：· 支持超越销售目标的计划。· 通过协助社交媒体和打电话给现有客户扩大客户群。· 帮助执行营销计划以推动收入。培训和开发：· 领导培训材料和创意内容的发展。客户关系管理：· 与餐饮客户建立和保持密切关系，作为查询，报价和服务需求的主要联系点。·确保及时跟踪请求和变化。（电话是可能）. · 收集客户反以确保满意度，促进重复业务。· 与餐厅级员工建立积极的关系，以促进顺利运营和服务。合规性和质量保证：·保持准确且完整的销售和运营记录，确保遵守公司政策和健康法规。主要资格：· 6-8 年的工作经验 · 4 年与美国公司工作经验 · 最少 3 年的行政经验；餐馆或餐饮经验是强烈优先考虑的。· 有证实的客户管理经验，专注于建立关系 · 英语写作和说话流利。· 技术熟练，能够快速学习新应用程序 · 具有工作时间的历史；• 可以多任务和支持一个迅速发展的企业。· 有强大的沟通能力，组织技能和细节关注力。· 高标准和对客户服务卓越的热情。· 设计基础技能加上。· 将向营销和销售总监报告。
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Summary:
Client seeks a hungry individual to support catering operations and help drive sales growth. This role combines administrative and operational management to deliver exceptional service and assist in meeting revenue targets. The ideal candidate will excel in providing detail-oriented support and have a passion for great food, customer service and building relationships with repeat clients.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Account Management:
- Efficiently manage emails, inbound calls, and online orders.
- Oversee order routing via Monkey Media for accurate and timely delivery.
- Communicate order details with stores and managers.
- Support large catering orders with service, delivery, and setup.
Sales:
- Support plans to exceed sales targets.
- Expand the client base through assisting with social media and calling on current clients.
- Support the execution of marketing plans to drive revenue.
Training and Development:
· Lead the development of training materials and creative content.
Client Relationship Management:
- Build and maintain strong relationships with catering clients, serving as the primary point of contact for inquiries, quotes, and service needs.
- Ensure timely follow-up on requests and changes. (Phone is a possibility)
- Gather customer feedback to ensure satisfaction and foster repeat business.
- Develop positive relationships with restaurant-level employees to facilitate smooth operations and customer service.
Compliance and Quality Assurance:
· Maintain accurate and complete sales and operational records, ensuring compliance with company policies and health regulations.
Key Qualifications:
- 6-8 years of work experience
- 4 years of experience working with US company
- Minimum of 3 years of administrative experience; restaurant or catering experience is strongly preferred.
- Proven client management experience with a focus on relationship building
- Fluency in English writing and speaking
- Intermediate Excel/Google Docs
- Tech savvy, able to learn new apps quickly
- Ability to learn quickly
- Demonstrated history of working US hours
- Able to multi-task and support a fast-moving enterprise
- Strong communication, organizational skills, and attention to detail.
- High standards and a passion for excellence in client service.
- Basic design skills a plus.
- Will report to the Director of Marketing and Sales.
Physical Requirements:
· Willingness to work early mornings, late nights, weekends, and holidays on occasion with advance notice.
Shift / Hours:
Monday Friday in one single shift, 8:00 AM CST 5:00 PM CST. Note this is +13 or +14 Philippine time, which will be 9:00 PM PHT 6:00 AM in PHT (during DST) or 10:00 PM PHT 7:00 AM in PHT (outside of DST).
Originally posted on Himalayas