助理经理–QA与校对部门
Assistant Manager–QA & Proofing Unit
Mashreq Bank
职位描述
1
职位名称
质量保证与核对单元助理经理
部门
运营合规与风险管理（GRC）
直接上级
高级经理 - 质量保证与核对单元负责人
职位编号
2
职位目的
通过执行日常质量保证活动、验证对账核对提交、跟踪升级事项并识别数据或流程合规性中的差距，支持质量保证与核对功能。该职位确保集团运营中控制框架的一致实施，并与一线运营和GRC紧密合作，推动持续流程改进。3
工作维度
工作范围
- 覆盖集团所有运营垂直领域的对账和控制异常的核对与质量保证。
- 范围包括对 UAE 和 IBG 运营的月度对账核对、逾期验证和 QA 抽样审查。
服务级别管理
· 跟踪对账关闭时间表（T+3 等）的遵守情况
- 维护跨部门和平台的绩效仪表盘
- 识别与 ERF 和集团运营 KRI 相一致的质量保证 KPI 的违规情况
- 监控高风险或逾期项目的预警触发点
质量审查
- 对已对账项目进行月度质量保证抽样
- 跟踪核对控制的准确性、及时性和完整性
- 向 CRU 主任和相关业务单元运营报告异常以解决
- 按照审计和 GRC 指南进行定期健康检查
- 支持 QA 模板、月度资料包和内部 MIS 提交的标准化。
关键接口
· 与运营单位、对账专家、内部控制负责人和 CRU 成员组成的跨职能团队合作。
4
关键成果领域
- 验证和审查运营团队提交的月度核对数据，识别差距并确保问题关闭。
- 支持对账、治理、逾期和异常处理的质量保证测试协议。
- 确保验证、问题和升级事项的正确记录和审计追踪。
- 支持对账卫生和一线 QA 的培训会议和意识提升计划。
- 跟踪控制 SLA 的合规性，并向负责人突出显示不合规趋势。
- 参与主题审查和基于样本的测试周期。
5
操作环境、框架与边界、工作关系
- 独立于 CRU 运作，但保持密切协作
- 跨集团运营和业务单元的全公司范围
- 覆盖 UAE 和国际业务
查看英文原文
Mashreq Bank
JOB DESCRIPTION
1
Job Title
Assistant Manager–QA & Proofing Unit
Department
Operations GRC
Direct Supervisor
AVP -Lead, QA & Proofing Unit
Job Number
2
Job Purpose
To support the QA & Proofing function by executing day-to-day quality assurance activities, validating reconciliation proofing submissions, tracking escalations, and identifying gaps in data or process adherence. The role ensures consistent implementation of the control framework across group operations and contributes to continuous process improvements, working closely with first-line ops and GRC.3
Dimensions
Scope of work
- Covers proofing and quality assurance for reconciliation and control breaks across all group operations verticals.
- Scope includes review of monthly reconciliation proofing, aging validation, and QA sampling in UAE and IBG operations.
Service Level Management
· Track adherence to reconciliation closure timelines (T+3, etc.)
- Maintain performance dashboards with metrics across divisions and platforms
- Identify breaches to the QA KPIs aligned with ERF and Group Operations KRIs
- Monitor early warning triggers for high-risk or aging items
Quality Review
- Monthly quality assurance sampling of reconciled items
- Tracking accuracy, timeliness, and completeness of proofing controls
- Raising exceptions to the CRU head and relevant BU operations for resolution
- Conducting periodic health-checks aligned with audit and GRC guidelines
- Supports standardization of QA templates, monthly packs, and internal MIS submissions.
Key Interfaces
· Works with a cross-functional team of operations units, reconciliation SMEs, internal control leads, and CRU members.
4
Key Result Areas
- Validate and review monthly proofing data submitted by operations teams, identify gaps, and ensure action closure.
- Support QA testing protocols for reconciliation, governance, aging, and exception handling.
- Ensure proper documentation and audit trail of validations, issues, and escalations.
- Support training sessions and awareness programs for reconciliation hygiene and first-line QA.
- Track compliance with control SLAs and highlight non-adherence trends to the lead.
- Contribute to thematic reviews and sample-based testing cycles.
5
Operating Environment, Framework and Boundaries, Working Relationships
- Operates independently from the CRU but in close coordination
- Enterprise-wide scope across Group Operations and Business Units
- Covers both UAE and international operations including Egypt, Pakistan, India, and IBG branches
- Maintains reporting line into GRC – not embedded within the CRU to preserve independent assurance role
- Aligned with ERF governance manual, APPM, ORM Guidelines and reporting templates.
- Works within a cross-functional, multi-country environment.
- Expected to define and enforce centralized standards and controls while balancing local branch needs.
- Works with constrained resources in a transformation phase and must effectively build team capacity.
Working Relationships
Directly interfaces with:
- Head of CRU and his leadership team
- Matrix relationships with - Audit, Risk, Compliance, CAD & Tax teams
- Operations GRC leads in Egypt, India, Pakistan
6
Problem Solving
- Escalate unapproved or recurring exceptions and support the team in suggesting remediation.
- Identify inconsistencies in reconciliation practices and proofing submission
- Analyze patterns of QA failures to support process improvements and SOP updates.
7
Decision Making Authority & Responsibility
- Responsible for recommending items for escalation based on QA checks and materiality thresholds.
- Supports the AVP in defining testing protocols, sampling sizes, and QA cycles.
- Cannot take final decisions on risk ratings but provides validated data to support them.
8
Knowledge, Skills and Experience
- 7+ years of experience in banking operations, internal controls, or QA/audit functions.
- Good understanding of reconciliation principles, control break classifications, and regulatory expectations.
- Strong analytical skills, with ability to review large datasets and detect anomalies.
- Proficient in Excel, QA tracking tools, and reconciliation platforms (e.g., TLM).
- Clear and structured communication skills; documentation rigor is essential.
- Exposure to operational risk, audit processes, and cross-country governance preferred.
Originally posted on Himalayas