项目助理 – 医疗保健人员配置 (VA 项目)
Program Assistant – Healthcare Staffing (VA Program)
职位概述
我们正在寻找一位积极主动、注重细节的项目助理，以支持不断壮大的医疗人员招聘组合的日常运营。该职位将支持项目协调、入职活动、运营跟踪以及与内部团队、候选人和外部合作伙伴的沟通。
项目助理将在确保项目顺利交付方面发挥关键作用，包括维护项目记录、协调沟通，并为指定任务订单支持运营流程。
该职位直接支持美国退伍军人事务部（VA），特别是退伍军人医疗管理局（VHA），并有助于提供高质量的人员招聘服务，以支持我们国家退伍军人的护理工作。
理想的候选人应具备高度的组织能力、沟通能力和在快节奏环境中管理多项优先事项的舒适度。出色的书面和口头沟通能力是必不可少的，因为该职位将与内部利益相关者、分包商和联邦合作伙伴进行互动。
我们是一支低姿态、高产出的团队，重视善良、责任感以及在需要时互相支持的意愿。我们正在寻找一位不仅能够胜任工作的操作者，而且是善于协作、富有同理心的团队成员。
主要职责
客户协调与沟通
- 协助维护和更新人员名单和项目跟踪表。
- 记录详细会议纪要，总结关键要点并跟踪行动项。
- 监控并回应多种沟通渠道（如 Microsoft Teams、电子邮件）中的咨询。
- 起草会议议程，并协调内部、客户和合作伙伴的会议邀请。
- 支持内部团队、分包商和客户利益相关者之间的沟通与协调。
候选人沟通与支持
- 监控候选人沟通（包括短信交流）并回应一般性咨询。
- 在需要时将问题或问题上报至相应的内部团队。
- 在项目经理的指导下协助解决与入职、排班或项目参与相关的候选人问题。
PMO 与项目运营支持
- 维护项目文档、人员记录和运营跟踪表。
- 支持安全跟踪并协调新员工和在职员工的升级流程。
- 协助协调新项目员工的入职活动。
- 跟踪行动项
查看英文原文
Job Summary
We are seeking a proactive and detail-oriented Program Assistant to support the day-to-day operations of a growing healthcare staffing portfolio. This role supports program coordination, onboarding activities, operational tracking, and communications across internal teams, candidates, and external partners.
The Program Assistant will play a key role in ensuring smooth program delivery by maintaining program records, coordinating communications, and supporting operational workflows for assigned task orders.
This role directly supports the U.S. Department of Veterans Affairs (VA), specifically the Veterans Health Administration (VHA), and contributes to delivering high-quality staffing services that support care for our nation’s Veterans.
The ideal candidate is highly organized, communicative, and comfortable managing multiple priorities in a fast-paced environment. Strong written and verbal communication skills are essential, as this role will interact with internal stakeholders, subcontractors, and federal partners.
We are a low-ego, high-output team that values kindness, accountability, and a willingness to support one another wherever needed. We’re looking for someone who is not only a capable operator but also a thoughtful teammate who thrives in a collaborative environment.
Primary Responsibilities
Client Coordination & Communication
- Assist with maintaining and updating staffing rosters and program trackers.
- Take detailed meeting minutes, synthesize key takeaways, and track action items.
- Monitor and respond to inquiries across multiple communication channels (e.g., Microsoft Teams, email).
- Draft meeting agendas and coordinate meeting invitations for internal, client, and partner meetings.
- Support communication and coordination across internal teams, subcontractors, and client stakeholders.
Candidate Communication & Support
- Monitor candidate communications (including text traffic) and respond to general inquiries.
- Escalate questions or issues to the appropriate internal teams when needed.
- Assist with resolving candidate issues related to onboarding, scheduling, or program participation under the guidance of the Project Manager
PMO & Program Operations Support
- Maintain program documentation, staffing records, and operational trackers.
- Support security tracking and coordinate escalations for new and active staff.
- Assist with coordination of onboarding activities for new program staff.
- Track action items and follow up with stakeholders to ensure timely completion.
- Coordinate with cross-functional teams to support program delivery and operational needs.
Minimum Qualifications
- At least one (1) year of experience supporting project management, program coordination, administrative operations, or healthcare staffing programs.
- Demonstrated ability to prioritize competing tasks and manage workload effectively with minimal supervision.
- Strong organizational skills and high attention to detail.
- Ability to manage multiple priorities and pivot quickly in a fast-paced environment.
- Excellent written and verbal communication skills.
- Proficiency with collaboration and communication tools such as Microsoft Teams, Jira, or similar platforms.
- Ability to work both independently and cross-functionally within a collaborative team environment.
Desired Qualifications
- Experience supporting healthcare staffing programs or healthcare operations.
- Familiarity with Veterans Health Administration (VHA) structures, policies, or compliance processes.
- Experience working in a federal contracting or government services environment.
About Aptive
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
Originally posted on Himalayas