远程双语医疗客户服务中心代表
Remote Bilingual Healthcare Customer Service Representative
双语医疗电话中心专员 - 支持居家办公
必须精通英语和西班牙语，并居住在波多黎各。
你是否喜欢帮助人们解决复杂问题并提供解决方案？我们的电话中心专员是支持性团队的一员。你出色的客户服务和沟通技巧将帮助我们为客户提供积极的体验。如果你热爱改变他人的生活，这个职位适合你。你的守时和可靠性是客户成功的关键。
- 薪资：13.47美元/小时
- 培训时长：3周课堂培训，2周跟岗学习
- 运营时间：工作日 8:00AM – 11:00PM，周六 8:00AM – 6:30PM
- 生产排班：培训期间安排生产排班，排班时间将在运营时间内。必须能够灵活安排在运营时间工作。
- 工作满180天（约6个月）后可累积带薪假期。
- 培训日期和时间以及初始班次日期和时间将在面试中提供。
- 培训时长：3周课堂培训，2周跟岗学习
- 全面福利：全面的福利选择和一个重视你成功的良好工作环境。
关于双语医疗电话中心专员职位
作为客户体验团队的一员，你协助客户处理与处方药保险相关的疑问、咨询和问题。你在处理大量客户来电的同时，需要操作多个系统。
我们的电话中心专员是支持性团队的一员。你出色的客户服务和沟通技巧将帮助我们为客户提供积极的体验。你的守时和可靠性是客户成功的关键。
作为医疗电话中心专员，你可能会遇到以下一些问题：
- “你能帮我查一下我当前处方的续方状态吗？”
- “我的处方用完了么？”
双语医疗电话中心专员职位要求
- 能够顺利完成3周的虚拟培训课程和2周的跟岗学习。不能缺勤任何一天的培训。
- 在电脑上完成客户服务评估和打字测试（不兼容移动设备）。
- 优秀的解决问题能力
- 能够有效进行多任务处理
- 高中毕业证、GED或大学学位
- 必须有6个月的客户服务经验。
- 优秀的沟通能力
- 能够工作每周
查看英文原文
Bilingual Healthcare Call Center Associate - Work from Home
Must be Fluent in English & Spanish & Reside in Puerto Rico.
Do you love helping people solve complex problems and deliver solutions? Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. If you love making a difference in people’s lives, this role is for you. Your punctuality and dependability are key to our clients’ success.
- Pay Rate: $13.47/hour
- Training duration: 3 Weeks in a classroom and 2 weeks Nesting
- Hours of Operation: 8:00AM – 11:00PM M-F, 8:00AM – 6:30PM Saturday
- Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation.
- Paid time off is accrued after 180 days (about 6 months) of employment.
- The training days and hours and initial shift days and hours will be provided in the interview.
- Training duration: 3 Weeks in a classroom and 2 weeks Nesting
- Full Benefits: Comprehensive benefit options and a great work environment that values your success.
About the Bilingual Healthcare Call Center Associate role
As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
A few of the questions you may receive as a healthcare call center associate are the following:
- “Can you assist me in what the status of my current refill is?"
- “Did my prescription run out?"
Requirements of the Bilingual Healthcare Call Center Associate role
- Ability to successfully complete a 3 week virtual training class & 2 weeks of nesting. You cannot miss a day of training.
- Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED, or college degree
- Must have 6 months of customer service experience.
- Excellent communication skills
- Ability to work weekends (if needed based on call volumes).
Equipment and workspace requirements
- We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
- You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through
- Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
- Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area.
- Manage a steady volume of incoming customer calls while navigating multiple systems.
The application process will take less than 20 minutes and includes everything required to be considered.
- Apply to the role and provide your basic profile information (2 minutes)
- It is important that you complete the application in a timely manner to be considered for the role.
- Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer.
Be part of the future:
If you are seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $13.47/hour
Originally posted on Himalayas