英语沟通 - 客户支持专员
English Speaking - Customer Support Officer
职位概述
我们正在寻找一位能说英语的客户支持人员加入我们的远程团队。
工作时间：塞浦路斯时间 18:00–02:00
地点：远程办公 – 招聘全球候选人
语言：必须具备优秀的英语能力
这个班次可能特别适合拉丁美洲的候选人，因为工作时间更接近当地的白天。
如果你具备出色的沟通能力，以客户为中心，且能适应这个时间段的工作，我们很乐意与你联系。
主要职责：
- 作为客户与市场之间的关键纽带。
- 协助客户报告趋势并提供市场信息。
- 回答客户关于交易及可用工具的咨询。
- 对新客户提供公司平台和交易工具的培训。
- 向客户提供技术分析和基本面分析的理解。
- 持续为客户提供市场更新。
- 理解客户的需求和交易情况，以便在需要时提供支持和指导。
- 了解并能够展示对金融市场的深入理解，包括技术和基本面。
- 能够交叉销售公司服务，以提升客户体验。
- 在需要时与其他部门联络，升级并解决问题和/或报告故障。
- 维持高水平的客户获取、留存和重新激活。
核心能力和背景要求：
- 至少两年外汇行业相关经验。
- 英语流利。
- 出色的沟通和组织能力。
- 能够自主工作，拓展并创造业务。
- 能够在压力下工作。
福利：
- 有竞争力的薪酬包
- 根据绩效的奖金
- 以绩效为导向且有回报的公司文化
- 高度积极的工作环境
关于我们：
在我们的团队中，我们培养持续学习、协作和包容的文化。我们重视多样性，并鼓励员工带来真实的自我来工作。我们动态且快节奏的环境提供了丰富的职业成长和发展机会。
平等薪酬承诺：
我们是一家平等待人的雇主，致力于公平透明的薪酬实践。就业和薪酬决策基于客观、与工作相关的标准，并且不带有歧视。
查看英文原文
Role Overview
We are looking for an English-Speaking Customer Support professional to join our team remotely.
Working Hours: 18:00–02:00 Cyprus time
Location: Remote – open to candidates worldwide
Language: Excellent/fluent English is essential
This shift may be particularly suitable for candidates based in Latin America, where the working hours correspond more closely to regular daytime hours.
If you have strong communication skills, a customer-focused approach, and are comfortable working within these hours, we would be happy to hear from you.
Key Functions:
- Acting as the essential link between clients and the market.
- Assisting clients by reporting trends and providing market information.
- Addressing client queries regarding trading and the instruments that are available to them.
- Training new clients on company's platforms and trading tools.
- Providing an understanding of technical and fundamental analysis to clients.
- Continuously providing clients with market updates.
- Understanding the client's needs and trading profile in order to provide support and guidance where required.
- Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
- Be able to cross sell company services to provide client improvement.
- Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
- Maintain high levels of client acquisition, retention and re-activation.
Core Competencies and Required Background:
- A minimum of 2 years’ previous experience within the Forex sector.
- Fluent in English Language.
- Excellent communication and organizational ability.
- Ability to work on own initiative, expand and generate business.
- Ability to work under pressure.
Benefits:
- Competitive Remuneration Package
- Discretionary Performance-based Bonus
- Performance-oriented and rewarding company culture.
- Highly Motivated Environment
Who we are:
At our team, we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development.
Equal Pay Commitment:
We are an equal opportunity employer committed to fair and transparent compensation practices. Employment and remuneration decisions are based on objective, job-related criteria and are made without discrimination of any kind.
Recruitment Process:
- CV Review
- Invitation to online Interview
- Final Interview
- Job Offer to successful candidate.
Originally posted on Himalayas